Gaming Attendant

Churchill Downs•Emporia, VA

13h•Onsite

About The Position

The Gaming Attendant is responsible for servicing and building relationships with guests, paying hand-pay jackpots, and performing minor repairs on HHR machines. This role involves ensuring all department paperwork and data entry is completed correctly, including jackpot slips, tax documents, and guest claim forms, ensuring all required signatures are present. The attendant will maintain the electronic components, systems, and peripherals of HHR machines, performing preventative maintenance during downtime. They must maintain confidentiality of privileged information according to company policy and state regulations, and have knowledge of all HHR machines on the gaming floor to determine proper payouts. Protecting company assets by adhering to policies and regulatory compliance, including Internal Controls, The Responsible Gaming Plan, and Title 31, is crucial. The attendant ensures gaming devices operate properly, promptly calling for technical or supervisory assistance when needed, and promotes player card usage. Maintaining paper levels in terminals and being able to read gaming floor glass and pay table information, recalling vital game histories, are also key responsibilities. Notifying shift supervisors of irregularities in guest play and ensuring HHR machines function properly for guest use are essential. The role requires knowledge of basic Virginia Racing Commission rules and regulations, and company policies to ensure adherence to safety protocols and procedures. Other related duties may be assigned.

Requirements

Excellent verbal and written communication skills.
High School Diploma or equivalent.
Must obtain and maintain a valid racing license.

Nice To Haves

Excellent guest service skills in a high-volume environment, preferred.
Knowledge of gaming operations, rules, and regulations, preferred.
Six (6) months experience in a related field, preferred.
Other combinations of education and experience may be considered.

Responsibilities

Ensuring that all department paperwork and data entry is completed and entered correctly, including jackpot slips, appropriate tax documents, guest claim forms, and ensuring all forms have the required signatures.
Maintaining the electronic components, systems, and peripherals of HHR machines; performing preventative maintenance on HHR Machines during down time.
Maintaining confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Having knowledge of all HHR machines on the gaming floor and can determine proper payouts.
Protecting company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
Ensuring gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.
Promoting player card usage on the gaming floor.
Maintain paper levels in all terminals for optimal play.
Must be able to read gaming floor glass and pay table information and be able to recall vital game histories.
Notifies shift supervisor of irregularities in guests’ play.
Ensures that all HHR machines are functioning properly and are available for play of guests.
Knowledgeable of all basic Virginia Racing Commission rules and regulations.
Maintains knowledge of company policies to ensure adherence to all safety protocols and procedures.
Performs other related duties as assigned.