Gaming Attendant Part Time

Churchill Downs•Richmond, VA

6d•$11•Onsite

About The Position

Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines. The Gaming Attendant is responsible for ensuring that all department paperwork and data entry is completed and entered correctly, including jackpot slips, appropriate tax documents, and guest claim forms, ensuring all forms have the required signatures. This role also involves maintaining the electronic components, systems, and peripherals of HHR machines, performing preventative maintenance during downtime, and maintaining the confidentiality of privileged information. The Team Member must have knowledge of all HHR machines on the gaming floor and be able to determine proper payouts. They will protect company assets by adhering to company policies and all state and regulatory compliance, including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31. The Gaming Attendant ensures gaming devices are operating properly, promptly calls for technical or supervisory assistance when necessary, and promotes player card usage. They will maintain paper levels in all terminals for optimal play, be able to read gaming floor glass and pay table information, and recall vital game histories. Notifies shift supervisor of irregularities in guests’ play and ensures that all HHR machines are functioning properly and are available for play. Knowledgeable of all basic Virginia Racing Commission rules and regulations and maintains knowledge of company policies to ensure adherence to all safety protocols and procedures. Performs other related duties as assigned.

Requirements

High School Diploma or equivalent.
Six (6) months experience in a related field, preferred.
Must obtain and maintain a valid racing license.
Excellent verbal and written communication skills.
Excellent guest service skills in a high-volume environment, preferred.
Knowledge of gaming operations, rules, and regulations, preferred.
Ability to stand and walk the duration of the shift.
Ability to use hands to finger reach, handle, or feel objects, tools, or controls.
Ability to reach with hands and arms.
Ability to climb or balance.
Ability to bend, stoop, kneel, crouch, or crawl.
Ability to talk or hear.
Ability to lift up to 50 pounds.
Ability to work long hours, including nights, weekends, and holidays.

Nice To Haves

Excellent guest service skills in a high-volume environment.
Knowledge of gaming operations, rules, and regulations.
Other combinations of education and experience may be considered.

Responsibilities

Servicing and building relationships with guests.
Paying hand-pay jackpots.
Performing minor repairs on HHR machines.
Ensuring all department paperwork and data entry is completed and entered correctly (jackpot slips, tax documents, guest claim forms).
Ensuring all forms have the required signatures.
Maintaining electronic components, systems, and peripherals of HHR machines.
Performing preventative maintenance on HHR Machines during downtime.
Maintaining confidentiality of all privileged information.
Determining proper payouts for HHR machines.
Protecting company assets by adhering to company policies and state/regulatory compliance.
Ensuring gaming devices are operating properly and calling for assistance when necessary.
Promoting player card usage on the gaming floor.
Maintaining paper levels in all terminals.
Reading gaming floor glass and pay table information, and recalling vital game histories.
Notifying shift supervisor of irregularities in guests’ play.
Ensuring HHR machines are functioning properly and available for guest play.
Adhering to Virginia Racing Commission rules and regulations.
Adhering to company policies, safety protocols, and procedures.