Gaming Attendant

Churchill Downs Incorporated•Richmond, VA

7d•Onsite

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARY Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines. Compensation: $11.00 per hour + tips

Requirements

High School Diploma or equivalent.
Must obtain and maintain a valid racing license.

Nice To Haves

Excellent guest service skills in a high-volume environment.
Knowledge of gaming operations, rules, and regulations.
Six (6) months experience in a related field.
Other combinations of education and experience may be considered.

Responsibilities

Ensuring that all department paperwork and data entry is completed and entered correctly, including jackpot slips, appropriate tax documents, and guest claim forms. Ensuring all forms have the required signatures.
Maintaining the electronic components, systems, and peripherals of HHR machines; performing preventative maintenance on HHR Machines during downtime.
Maintaining confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Having knowledge of all HHR machines on the gaming floor and can determine proper payouts.
Protecting company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
Ensuring gaming devices are operating properly; promptly calling for technical or supervisory assistance when necessary.
Promoting player card usage on the gaming floor.
Maintaining paper levels in all terminals for optimal play.
Reading gaming floor glass and pay table information and recalling vital game histories.
Notifying shift supervisor of irregularities in guests’ play.
Ensuring that all HHR machines are functioning properly and are available for play of guests.
Being knowledgeable of all basic Virginia Racing Commission rules and regulations.
Maintaining knowledge of company policies to ensure adherence to all safety protocols and procedures.
Performing other related duties as assigned.