GÉRANT(E)-ADJOINT(E) DE SOIR CAISSES ET MAGASIN 13H-22H

Shoppers Drug Mart•L'Île-Perrot, QC

7d•CA$17 - CA$19•Onsite

About The Position

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. The Head Cashier manages the resources (human, physical, financial) of the cash department. The Head Cashier works closely with other store departments to ensure store objectives and customer service excellence are met.

Requirements

Leadership experience and supervision experience.
Retail experience and experience handling cash and groceries.
Superior interpersonal skills.
Ability to manage time effectively.
Financial analysis skills.
Excellent written and verbal communication skills.
Effective organizational and planning skills.
Commitment to providing outstanding customer service.
Planning, judgment, and decision-making skills.
Critical thinking and decision-making skills to resolve customer request issues.
Judgment and decision-making skills based on the ability to ask the right questions to find appropriate solutions.
Ability to react based on tasks and objectives defined by the management team.

Responsibilities

Lead by example and ensure cashiers demonstrate our values.
Conduct interviews and recommend final candidates for cashier hiring.
Ensure cashiers comply with all store standards.
Schedule cashiers' shifts, days off, and vacations according to established guidelines.
Train employees based on their roles and provide coaching and instruction.
Assist with cashier performance reviews in collaboration with the store manager.
Ensure exceptional customer service is provided beyond expectations.
Ensure employees present an adequate image to the public in accordance with the uniform policy.
Ensure cashiers ask customers if they have their PC Optimum card with every transaction.
Promote company initiatives related to fundraising and PC Optimum with customers and employees.
Take responsibility for promotions and targeted offers.
Ensure all cashiers are aware of weekly promotions and the price accuracy policy.
Ensure lottery ticket trays meet standards and laws and are locked.
Perform office and banking tasks.
Contribute to all coin orders, resolve all discrepancies with cash and coin orders.
Maintain the cash office and safe in accordance with store standards.
Print the anomaly report each week, determining discrepancies.
Print the deficit and surplus report weekly; identify discrepancies and investigate their cause.
Ensure all loss prevention systems and procedures are carried out in accordance with standards.
Ensure bag check procedures are followed.