FWSP Technical Assistant - Library, Innovation Studio

University of Central Oklahoma•Edmond, OK

17d

About The Position

This Federal Work Study Program student assistant position supports daily operations in the Innovation Studio, which connects the Central community to emerging technologies and supports transformative learning through creative software and equipment. The assistant helps Studio visitors, monitors equipment, prepares materials, and maintains an organized, inclusive, and welcoming workspace. The position is 15 hours per week. The role includes assisting patrons with basic Studio equipment, hardware, and software; responding to questions about the Innovation Studio and library services; troubleshooting operational issues; and helping keep the Studio open according to schedule. The assistant also supports 3D-print submissions and jobs, communicates with patrons, stays current on procedures and appointments, and may supervise the Studio when staff are absent. Other duties include assisting professional and support staff, completing related assignments, and potentially participating in professional development or continuing education activities. Applicants must meet Federal Work Study award and enrollment requirements. They must be awarded work study through the Office of Financial Aid & Scholarships. Undergraduates must generally be enrolled in at least 6 credit hours and graduate students in at least 5 credit hours; additional semester-specific enrollment conditions and exceptions are described in the posting. Applicants should be prepared to provide a resume, cover letter, and three references.

Requirements

Excellent verbal communication skills for assisting walk-in visitors and answering phone calls.
Willingness to learn and follow procedures related to makerspace equipment and front desk operations.
Dependable and punctual, with the ability to work scheduled shifts consistently.
Comfortable interacting professionally with a diverse campus community.
Excellent written and oral communication skills.
Sensitivity to intercultural communication.
Good interpersonal skills.
Detail-oriented.
Must be awarded Federal Work Study through the Office of Financial Aid & Scholarships.
Meet applicable Federal Work Study enrollment requirements: at least 6 credit hours for undergraduates or 5 credit hours for graduate students, subject to the stated exceptions.

Nice To Haves

Prior customer service experience.
Interest in emerging technologies and willingness to learn basic equipment operations.
Comfort assisting with hands-on activities and creative projects.

Responsibilities

Keep the Innovation Studio operational and open according to schedule.
Troubleshoot and document Studio operation problems and inform staff.
Assist patrons with basic Studio equipment, hardware, and software, including 3D printers, VR systems, a Cricut machine, printer, sewing machine, button press, video cameras, audio equipment, laser cutter, and hand tools.
Answer questions about the Innovation Studio and library services.
Stay updated on Studio procedures, data collection, emails, and appointments.
Process 3D-print submissions, add prints to the queue, oversee ongoing print jobs, and communicate with patrons about submissions.
Serve as a Studio ambassador and contribute to a welcoming environment.
Supervise the Studio in the absence of staff.
Assist professional and support staff with various tasks.
Perform other related job duties as assigned.
May participate in professional development or continuing education activities.