FWSP Technical Assistant - Library, Innovation Studio

University of Central Oklahoma•Edmond, OK

18d•$9 - $9•Onsite

About The Position

This Federal Work Study Program student assistant position supports daily operations in the Innovation Studio at the library. Student employees assist Studio users, monitor equipment, prepare materials, troubleshoot basic issues, and help maintain an organized, inclusive, and welcoming creative workspace. The role is based at the Main Campus in Edmond, Oklahoma, and is scheduled for 15 hours per week. The Innovation Studio connects the Central community to emerging technologies and supports the library’s mission of empowering transformative learning through software and equipment for creative construction. Applicants must meet the applicable student enrollment requirements and, for FWSP employment, must have been awarded work study through the Office of Financial Aid & Scholarships.

Requirements

Excellent verbal communication skills for assisting walk-in visitors and answering phone calls.
Willingness to learn and follow procedures related to makerspace equipment and front desk operations.
Dependable and punctual, with the ability to work scheduled shifts consistently.
Comfort interacting professionally with a diverse campus community.
Excellent written and oral communication skills.
Sensitivity to intercultural communication.
Good interpersonal skills.
Detail-oriented.
For FWSP employment, must be awarded work study through the Office of Financial Aid & Scholarships.
Must meet FWSP enrollment requirements: undergraduates must be enrolled in at least 6 credit hours and graduates in at least 5 credit hours. Applicable exceptions are described in the posting.

Nice To Haves

Prior customer service experience.
Interest in emerging technologies and willingness to learn basic equipment operations.
Comfort assisting with hands-on activities and creative projects.

Responsibilities

Keep the Studio operational and open according to its schedule.
Troubleshoot and document problems with Studio operations and inform staff about them.
Assist patrons with basic Studio equipment, hardware, and software, including 3D prints, VR systems, a Cricut machine, printer, sewing machine, button press, video cameras, audio equipment, laser cutter, and hand tools.
Answer questions about Innovation Studio and library services.
Stay updated on Studio procedures, data collection, emails, and appointments.
Process 3D print submissions, add prints to the queue, oversee ongoing print jobs, and communicate with patrons about submissions.
Serve as a Studio ambassador and help create a welcoming environment for visitors.
Supervise the Studio in the absence of staff.
Assist professional and support staff with various tasks.
May participate in professional development or continuing education activities.
Perform other related job duties as assigned.