FWS Student Assistant - Financial Aid

The New School•Lowell, MA

2d•$17 - $19•Hybrid

About The Position

Reporting to the Associate Director of Financial Aid, the Federal Work-Study Student Assistants will work collaboratively with other colleagues within Enrollment Management to guide students and their families through the financial aid application process and their status regarding financial aid. The Financial Aid Student Assistant will act as a first responder for the financial aid office, providing welcoming, courteous, prompt, and accurate information, as well as providing support with data collection, research, and reporting. Students in this position must have received a Federal Work Study award. This role assists prospective and returning students with financial aid, application questions, and university resources through phone, email, Zoom, and in-person support. Responsibilities include providing accurate information, directing inquiries to the appropriate departments, and supporting student services. The position also involves administrative tasks, research projects, and other operational support as needed.

Requirements

Experience working in a professional office setting
Customer service and visitor experience are a must
Friendly and kind demeanor, attention to detail
Excellent verbal and written communication skills
Strong understanding of The New School’s programs
Familiarity with campus (i.e., offices, computer centers, location of departments, etc.).
Ability to manage in a diverse population
Proficiency in Microsoft Word, PowerPoint, and Excel
An ability to perform multiple tasks
Must be able to work a minimum of 10-15 hours per week on campus
This is a Federal Work-Study position. Only apply if you are eligible for Federal Work-Study.
Must have received a Federal Work Study award.

Nice To Haves

Interest in higher education and office experience a plus

Responsibilities

Respond to phone calls & emails from prospective/returning students and their families, providing friendly, accurate, and timely information about their financial aid
Develop knowledge of the different colleges within the new school, degree programs, and majors
Assist students with the application process, providing information on application deadlines and requirements
Escalate calls and email inquiries appropriately
Provide prospective/returning students and families with Financial Aid information
Assist newly/returning admitted students and appropriately triage inquiries within the FA department and to other university departments (admissions, student accounts, registrar, open campus, housing)
Provide research support on various operations projects
Light filing, distribution of emails, and forms to financial aid representatives
Additional projects and ad hoc reports as needed
Assist in managing our Virtual Zoom Meeting Room and in-person traffic