Financial Aid & Scholarships Student Associate

Brigham Young University – Hawaii

5d•$16•Onsite

About The Position

This role is ideal for students who have begun gaining relevant experience and are building their skills through internships, part-time jobs, or significant projects. It is typically aimed at sophomores or juniors who have completed a combination of introductory and advanced coursework. The Student Associate assists the Financial Aid & Scholarships Manager, Supervisor, and Counselors with a wide range of complex secretarial, electrical, and receptionist duties while maintaining the ability to execute tasks and day-to-day activities. They respond promptly to inquiries regarding financial aid-related questions from prospective students, parents, and international facilitators. The role also ensures that policies and procedures are up-to-date and accessible in the Financial Aid online knowledge base utilizing web and scripting language skills. Additionally, the associate assists with the orientation and training of other student associates, ensuring they understand departmental policies and procedures. They also help in developing motivational programs for student employees to measure and improve department morale and support the development and delivery of student-focused financial aid literacy programs/efforts. The position involves preparing and maintaining confidential and sensitive documents and performing special projects and database maintenance as directed. Students are expected to maintain a professional image, keep the reception desk area tidy and clean, and refrain from eating at the desk (closed water bottles or drinks are acceptable). Students must work only during scheduled hours unless approved by a supervisor, and personal activities like Facebook, homework, online browsing, shopping, and personal work are not allowed during work shifts. During down times, students are to check with Financial Aid Staff for projects. Other tasks as assigned will also be part of the role.

Requirements

College Work Experience
3 Months of General Work Experience
Intermediate (Developing Skills) Work Experience Description: Ideal for students who have begun gaining relevant experience and are building their skills through internships, part-time jobs, or significant projects. Typically aimed at sophomores or juniors who have completed a combination of introductory and advanced coursework.
Students may only have 5 open job applications at a time.
To start working at BYU–Hawaii and the Polynesian Cultural Center, all new hires must complete the Form I-9 to verify their eligibility to work in the U.S. As part of the I-9 process, prospective employees are required to provide certain documents to prove identity and work authorization. Please click here to see the list of acceptable documents. You must bring with you the actual document. No photocopies are allowed.

Nice To Haves

web and scripting language skills

Responsibilities

Assists the Financial Aid & Scholarships Manager, Supervisor and Counselors with a wide range of complex secretarial, electrical, and receptionist duties while maintain the ability to execute tasks and day- to-day activities
Responds promptly to inquiries regarding financial aid-related questions with prospective students, parents and international facilitators
Ensures that policies and procedures are up to date and accessible in the Financial Aid online knowledge base utilizing web and scripting language skills
Assists with orientation and training of student associates and ensures that they understand and are aware of departmental policies and procedures
Assists in developing motivational programs for student employees to measure and improve in department morale
Assists in and supports the development and delivery of student-focused financial aid literacy programs/efforts
Prepares and maintains confidential and sensitive documents
Provides department support to perform special projects and maintain database when directed
Refrains from leaving items laying around on the counter. If you must leave for a short period, be sure to cover up or hide documents as needed. If you are the only person at the reception desk, lock your computer if you have to leave
Reports for their work shift on time, works their allotted hours, and coordinates time-off requests ahead of time with the exception of unforeseen emergencies
At the end of your shift be sure to put away your projects, clean up your individual areas, as well as the front desk, close filing room door, and log off all computers
Students must dress in standards and in casual/ professional wear. No t-shirt with inappropriate advertising, holes, cut collars, etc. No shorts or cut-off jeans. No rubber slippers or flip flops
Students must display at all times a professional image. Keep the reception desk area tidy and clean. NO EATING (a closed water bottle or drink is ok)
Students must work only during scheduled hours unless approved by supervisor
It is very important that during work shifts Facebook, homework, online browsing, shopping and personal work is not allowed. During down times, students are to check with Financial Aid Staff for projects
Performs other tasks as assigned