Funeral Home Receptionist

Foundation Partners Group • Albuquerque, NM

11d

About The Position

The Receptionist supports the Administrative Assistants at a location and serves as the first point of contact for telephone inquiries and office visitors. The role receives and relays messages and calls from internal and external sources, greets guests, documents information, and responds to routine inquiries about office locations, hours of operation, telephone numbers, email, and website addresses. The position also handles filing, helps maintain a presentable office and its equipment, and routinely maintains and orders office supplies.

Requirements

• High school diploma or equivalent.
• Basic understanding of and ability to use various forms of technology and communication, including online portals, social media, email, live webinars, text, and phone.
• At least one year of work experience in an office environment of a small business; funeral industry experience is preferred.
• Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong communication and grammatical skills, with the ability to proof work.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to talk, listen, and speak clearly on the telephone and in person.
• Ability to safely lift up to 50 pounds and walk, stand, and sit for long periods.

Nice To Haves

• Experience in the funeral industry.

Responsibilities

• Answer phones and field questions using appropriate phone etiquette and compassion.
• Greet and interact with customers, handle inquiries, and direct them according to their specific needs.
• Receive and relay messages and telephone calls from internal and external sources.
• Complete filing for documents and case files.
• Participate in weekly updates with the supervisor to share and exchange resources and ensure goals are met.
• Keep the office area presentable and maintain office equipment as necessary.
• Routinely maintain and order office supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED