Funeral Director/Embalmer

Service Corporation International•Douglasville, GA

1d•Onsite

About The Position

Compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services according to family wishes, company expectations, and applicable laws. May perform embalming responsibilities. As the licensed Funeral Director, is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The role handles arrangements conferences, directs funeral services, plans events, and may prepare and embalm deceased individuals. It also involves maintaining regulatory compliance, supporting families and guests, coordinating with team members, and completing other assigned responsibilities.

Requirements

Graduated from an accredited school or college of mortuary science.
Current dual Funeral Director and Embalmer license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, including removing obstacles and exploring alternatives to keep projects moving.
Positive attitude, self-motivation, and willingness to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to work indoors and outdoors in all seasons and weather.
Ability to sit or stand for frequent, continuous periods up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork, calculators, computers, and phone use.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Flexibility to work outside normal business hours, including nights and weekends, when services require it.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; obtain or confirm contact information, discuss needs including language needs, schedule arrangement appointments, and send confirmations.
Perform removals or transfers when needed, care for the deceased respectfully, and update removal status in company software.
Greet next of kin, facilitate arrangement conferences, assess needs, and discuss available life insurance and benefits, including veteran benefits.
Promote funeral, cemetery, crematory, and related merchandise and services.
Transition arrangement conferences to a Funeral Services Counselor/Advisor for cemetery property and merchandise options, pricing, and contracts; perform those responsibilities in their absence.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside as Master of Ceremonies at visitation, funeral, and graveside services.
Be present for graveside services included in the purchase agreement and when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed before burial as arranged.
Inspect the deceased and casket presentation, make adjustments or communicate concerns to preparation staff, and inspect service arrangements against the contract and family expectations; initiate corrective action as appropriate.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan events and arrange resources such as music, flowers, and catering.
Produce memorial products, including scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms before services and clean and restore them afterward; identify property needing repair and deliver family memorabilia as needed.
Perform attendant duties as needed, including parking attendant, driver, usher, pallbearer, or courier.
Attend community or charity events to represent and promote the location or market when needed.
Verify identification and embalming authorization; clean and embalm bodies using company procedures and hazardous-waste practices; perform restoration, hair styling, cosmetics, dressing, and other preparation of human remains.
Verify the casket and lining against the contract, dress the casket, lay the deceased, and update status in company software.
Maintain the preparation room, clean equipment, dispose of hazardous waste properly, promote a safe work environment, and inventory and reorder supplies.
Ensure compliance with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance and coaching, communicate when workload is light, and volunteer for additional work.
Adapt to changing work structures, processes, requirements, or cultures and complete additional responsibilities as assigned.