Fundraising Operations Assistant
About The Position
At Movember, we are on a mission to change the face of men's health by making it easier for men to talk, act, and live longer healthier lives. We are currently looking to recruit a passionate and engaged Campaign Support Team, also known as Fundraising Operations Assistants, to help deliver our annual campaign. This role will be required to work from our Santa Monica office on Tuesday, Wednesday, and Thursday, with additional in-office days as needed to support. We encourage applications from all backgrounds and communities and are committed to having a team that is made up of diverse skills, experiences, and abilities.
Requirements
- Experience working in a customer service environment.
- The ability to effectively communicate with all levels of the organisation.
- Exceptional organization skills and the ability to prioritize.
- The ability to succeed in a fast-paced environment.
- Work well under pressure and to deadlines, with excellent attention to detail.
- Be a good team player; demonstrating adaptability and flexibility.
- High degree of self-motivation and initiative.
- Happy working occasional evenings and weekends.
Responsibilities
- Be the voice of Movember, responding to all telephone, email, live chat, and sms inquiries from our community in a fast and effective manner.
- Process offline donations and gift matching requests efficiently.
- Support on research, outreach, data management and project work as required.
- Identify any patterns or issues with the website and escalate these so they can be addressed.
- Support the Social Media inboxes and fundraising pages.
- Support post-campaign with ‘thank yous’.
- Respond to ad-hoc requests as needed.
- Attend local events, where necessary, to give our fundraisers a remarkable experience, which can include work at evenings and weekends.
- Support the Operations Team with picking, packing, and mailing Movember Merchandise to our constituents.
- Support the Movember Marketing Team to identify community fundraisers for potential media opportunities.
- Effectively manage and steward inbound new business development opportunities.
- Collaborate with and support the Fundraising Team on key fundraiser or donor opportunities.
Benefits
- Free Headspace subscription and Employee Assistance Program
- Relaxed dress code
- Fun and collaborative culture
- Free breakfast & coffee bar
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
