Fundraising Implementation Specialist - Keela, Raisely

Velora • Dixville, QC

1d • $58,000 - $65,000 • Remote

About The Position

Velora, formed by the merger of Aplos, Raisely, and Keela, is seeking a Fundraising Implementation Specialist to deliver implementation services for Keela (CRM/donor management) and Raisely (fundraising). This role involves onboarding new customers, launching donation forms and campaigns, migrating data, and providing configuration, training, and consulting to ensure successful customer go-lives. The specialist will build trusted relationships with customers, promote best practices in fundraising operations, online giving, and donor stewardship, and collaborate with Customer Success, Sales, and Product teams. This position offers an opportunity to enter the Customer Experience or technology industry and develop expertise in nonprofit fundraising workflows.

Requirements

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Highly organized and self-motivated, capable of working independently to meet deadlines and deliver exceptional results.
• Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to multitask.
• Quick learner and proactive problem-solver.
• A collaborative team player.

Nice To Haves

• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.

Responsibilities

• Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely.
• Develop deep product knowledge of Keela and Raisely, including staying current on new features, enhancements, and fundraising best practices.
• Lead end-to-end fundraising implementations, including: donation form setup and optimization, campaign configuration, peer-to-peer and event fundraising setup (as applicable), payment processor support and troubleshooting (as applicable), integrations and workflow setup (as applicable within supported tools/processes).
• Manipulate and transform data sets according to established best practices to improve customer data quality and organization (e.g., contacts, donations, campaigns, custom fields).
• Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-up — translating goals into practical system configuration.
• Deliver strong project management, consulting, communication, and leadership skills by managing expectations and delivering high-quality solutions on-time, and within scope.
• Act as a liaison between customers and product teams, conveying fundraising-specific feedback and pain points to improve platform functionality and user experience across Keela and Raisely.
• Practice teamwork and collaboration across Services, Customer Success, and Sales to coordinate project execution and ensure a smooth handoff/ongoing success.

Benefits

• 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday.
• Generous paid sick leave.
• Open or paid discretionary time off (take time when you need it).
• Robust medical, dental, vision, disability and life insurance coverages.
• 4% match on Retirement.
• Support for learning new skills or paying for conference or course tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed