Bilingual Funding Associate

First Help Financial•Needham, MA

3d•Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. First Help Financial, voted and certified as a “Great Place to Work” for five years in a row, is adding a new partner to our Funding department to accommodate our remarkable growth! The primary role of the Funding Associate will be ensuring loan packages received are worthy of becoming an asset for the company while providing high quality support to our dealer partners.

Requirements

Demonstrated historical career stability.
Spanish/Portuguese fluency.
Minimum of 1 year in Banking or Auto lending.
Excellent communication skills.
High school diploma or GED equivalent required.
Willing to work Monday to Friday, 10:30am-7pm local time.
Ability to quickly adapt to changes.

Responsibilities

Using company approved internet databases and phone tools to skip trace and locate customers/collateral and/or other parties.
Verify that all funding packages submitted by dealers meet FHF quality standards.
Conduct phone verification of personal and employment information for prospective clients.
Verify the veracity of all information provided during application and funding process while screening for possible fraudulent documentation.
Actively manage incoming emails from dealerships and other departments regarding the loans.
Be in constant communication with dealerships regarding the status of their funding packages, both through emails and phone calls (inbound and outbound).
Conduct final funding interviews with prospective clients.
Assist other funding associates whenever needed.
Report and discuss with Funding Manager any potential risk flags not previously known.
Work with the rest of the funding team towards meeting FHF weekly/monthly targets.