Bilingual Funding Associate

First Help Financial•Needham, MA

3d•Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. that provides auto loans to the underserved with exceptional service. Through flexible financing options and tri-lingual support, they offer consumers an easier way to finance their first car. The company has experienced consistent growth of over 30% each year for the last nine years. The culture is composed of hard-working colleagues from over 20 countries who uphold high standards of professionalism while enjoying their work. The culture and benefits are designed to ensure employee success and comfort. This role is a remote position within the USA, reporting to the Funding Manager, with a compensation of $21.22/hour plus a monthly bonus. First Help Financial has been voted and certified as a “Great Place to Work” for five consecutive years. The Funding Associate will ensure loan packages meet company asset standards and provide high-quality support to dealer partners.

Requirements

Demonstrated historical career stability.
Spanish/Portuguese fluency.
Minimum of 1 year in Banking or Auto lending.
Excellent communication skills.
High school diploma or GED equivalent required.
Willing to work Monday to Friday, 10:30am-7pm local time.
Ability to quickly adapt to changes.

Responsibilities

Using company-approved internet databases and phone tools to skip trace and locate customers/collateral and/or other parties.
Verify that all funding packages submitted by dealers meet FHF quality standards.
Conduct phone verification of personal and employment information for prospective clients.
Verify the veracity of all information provided during application and funding process while screening for possible fraudulent documentation.
Actively manage incoming emails from dealerships and other departments regarding the loans.
Be in constant communication with dealerships regarding the status of their funding packages, both through emails and phone calls (inbound and outbound).
Conduct final funding interviews with prospective clients.
Assist other funding associates whenever needed.
Report and discuss with Funding Manager any potential risk flags not previously known.
Work with the rest of the funding team towards meeting FHF weekly/monthly targets.