Functional Lead, Medical & Customer Experience

Roche • South San Francisco, CA

8d

About The Position

As the Functional Lead, Medical & Customer Experience, you will drive enterprise-aligned strategy and high-impact financial decision-making. You are responsible for shaping investments, ensuring resource optimization, and delivering on financial commitments in a high-pressure, agile environment. This role is critical in shaping the customer facing workforce and enabling trade-offs and timely division making for critical transitions in portfolio in the next 5 years.

Requirements

• University degree in Business or Life Sciences; MBA preferred.
• 12+ years of progressive finance experience (Pharma/Life Sciences preferred) with a proven leadership track record.
• Champions digital upskilling and the application of AI/digital tools across the function to elevate insights.
• Strategic thinker with strong business acumen.
• Ability to influence without authority and navigate cross-functional environments.
• Excellent financial modeling and analytical skills.
• Strong communication skills — able to translate complex data into clear insights.
• Comfort working in a fast-moving, resource-constrained organization.
• High attention to detail with a proactive, solution-oriented mindset.

Responsibilities

• Strategic Leadership: Serving as the strategic finance lead for Medical & CE, ensuring resources and outcomes align with the CMG strategy. The role will be responsible for influencing and bringing full P&L accountability to the leadership teams of CE and Medical. Moreover, it will be responsible for connecting with Squads and helping drive the right prioritization across CMG investments in CE & Medical (USM).
• Financial Discipline: Owning delivery against financial commitments and using data to shape decision making and influence trade-offs to drive performance as per company’s needs.
• Decision Support: Driving high-impact decisions through structured tradeoff analysis complex tradeoffs with precision. Ability to influence and connect with several stakeholders and curiosity to learn and partner.
• Resource Management: Allocating resources to maximize ROI and portfolio impact while anchoring functional plans in enterprise value creation.
• Financial Oversight: Direct responsibility for managing and delivering against assigned project budgets and financial commitments.
• Team Leadership: Leads and manages a team effectively, coaching them to strengthen financial discipline and decision quality.
• Performance Management: Responsible for managing performance to ensure the team delivers results in line with enterprise-aligned priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees