Functional Application Manager, RMI & Parts

PACCAR•Renton, WA

10d

About The Position

PACCAR Parts is seeking a Functional Application Manager to support the Vehicle and Information Publication System (VIPS) and the Repair and Maintenance Information (RMI) portal, and to improve Functional Application Manager operations. The position connects application systems, internal and external users, and PACCAR technical teams to support reliable operations and user satisfaction. It focuses on resolving operational issues and application queries and ensuring systems meet business expectations in day-to-day use and during feature development. The role oversees system-oriented documentation, process improvement, case management, proxy coverage, and coordination with global operations teams. The manager serves as the primary Functional Application Manager for VIPS and RMI during rollout and after launch, and acts as a subject matter expert and point of contact on VIPS, RMI, IPPS, and related system architecture. The position reports to the Aftersales Business Product Manager for Service and Diagnostics and is based in Renton, Washington, or Lewisville, Texas.

Requirements

Bachelor’s degree in information technology, information systems, computer science, data science and analytics, or a related field; candidates with an unrelated degree may qualify with relevant professional experience.
Five years of experience in the trucking or automotive industry, IT, or global companies as an IT professional, business analyst, technical support specialist, or in a related area.
Aftermarket systems knowledge, such as ECAT, Teamcenter, ServiceNet, or Engine RMI.
Strong analytical and problem-solving skills.
Technical aptitude and ability to communicate complicated topics succinctly.
Ability to perform in a fast-paced, results-oriented environment.
Strong organization, attention to detail, and time-management skills.
Experience with MS Office, SharePoint, and Vizio.
Commitment to continuous improvement and learning to support the evolution of the department.
Motivation to provide high-quality technical products for customers and dealers.
Strong written and verbal communication skills.

Nice To Haves

Master’s degree in a related field.
Direct experience in business-facing technology roles.
Subject matter expertise in IPPS or other vehicle information data tools.
Proven ability to coordinate teams with global coverage and across different time zones.
Experience supporting enterprise applications or customer-facing technology solutions.
Experience with Azure DevOps, Salesforce CRM, Dynamics 365, or equivalent tools.
Experience or training in Agile and Six Sigma.
Practical experience using AI to streamline workflows and processes.
Ability to travel up to 40%, domestically and internationally.

Responsibilities

Collaborate with the Aftersales Business Product Manager, Product Owner, and FAM counterparts on process standardization and strategic planning for VIPS and RMI.
Support product owners with system health monitoring, backlog prioritization, and execution of bug fixes and application enhancements.
Identify AI opportunities to create operational efficiencies for FAM processes.
Ensure compliance with defined governance structures.
Serve as primary FAM for VIPS and the RMI portal during rollout and post-launch.
Liaise between technical teams, business product owners, and end users on VIPS and RMI development and issue resolution.
Represent technical teams in business discussions about functional and non-functional requirements for application enhancements.
Support internal content, parts, and customer-facing teams with root cause analysis, triage, and issue resolution for VIPS and RMI.
Serve as a subject matter expert and point of contact on RMI, VIPS, IPPS, and related systems architecture for business teams.
Coordinate end-to-end testing, execute functional validation, and guide user acceptance testing for VIPS and RMI.
Document system-oriented practices, drive process improvement, streamline case management, ensure proxy coverage, and coordinate with global operations teams.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts (FSA) and health savings account (HSA).
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
EAP services, including wellness plans, estate planning, and financial counseling.
Eligible for a holiday gift.