Functional Analyst II (Hybrid)

CareFirst•Washington, DC

1d•Hybrid

About The Position

This role accomplishes Operations Objectives by analyzing operations, identifying project phases and elements, describing requirements in a work-flowchart and diagram, studying system capabilities, preparing system requirements, reporting analysis, conducting training, writing business requirements for scripting/documentation, and data validation for internal/external audits. The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Requirements

Bachelor's Degree in Business Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
2 years experience as a Functional Analyst OR 4 years experience in (level 2 or above) operational role.
Highly proficient in Microsoft Office and similar applications.
Ability to create graphics and report to non-technical audiences.
Self-starter and ability to collaborate in a team environment.
Excellent communication skills both written and verbal.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Must be eligible to work in the U.S. without Sponsorship

Nice To Haves

7-9 years experience in an operations role.

Responsibilities

Prepares operations information and reports by collecting, analyzing, and summarizing data and trends for internal/external audits, root cause analysis to identify efficiencies and opportunities for improvement.
Identifies operations project requirements by interviewing customers (both internal/external); analyzing operations; determining project scope; documenting results; identifying phases and elements.
Prepares customers to use system by conducting training; writing documentation; providing support and help.
Develops operation problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing functional specifications.
Review/Research operations systems by analyzing and resolving problems; reviewing system integrity and security; establishing and enforcing operation standards.