Functional Anayst I (Hybrid)

CareFirst•Baltimore, MD

4d•Hybrid

About The Position

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers. This role involves researching and improving operations by examining and researching systems problems, identifying root causes, and recommending and facilitating resolutions. The analyst will support operations systems by providing operating information to customers, answering questions, and providing training. Additionally, the role contributes to operations analysis and organizational success by welcoming related, different, and new requests, helping others accomplish job results, and developing Standard Operating Procedures (SOP) and other essential documentation. The analyst will also verify operations systems by developing testing methods and conducting and documenting tests, and improve operations analysis job knowledge by attending training sessions and reading technical publications.

Requirements

Bachelor's Degree in Business Administration OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
2 years experience in (level 2 or above) operational role.
Ability to recognize, analyze, and solve a variety of problems.
Highly proficient in Microsoft Office and similar applications.
Organized, detail-oriented while meeting strict deadlines.
Excellent communication skills both written and verbal.
Demonstrate ability to work independently.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Must be eligible to work in the U.S. without Sponsorship

Responsibilities

Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
Supports operations systems by providing operating information to customers; answering questions; providing training.
Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
Verifies operations systems by developing testing methods; conducting and documenting tests.
Improves operations analysis job knowledge by attending training sessions; reading technical publications.