m) - Care Expert Copilot

Alan

1d•Hybrid

About The Position

Alan exists to end the wait in healthcare. We are building the new standard in prevention insurance, integrating insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We are hiring across France, Spain, Belgium, and Canada. Our vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost center into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. Our team of 700 people operates across France, Spain, Belgium, and Canada. You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members. We have developed a team of AI agents that brings immediate and personalized answers to about 50% of member's questions. And when it is not enough, we seamlessly transfer the question to our care experts team. We build the cockpit for that handoff and the tooling for the humans who take over. It lets a care expert steer, correct, and supercharge the AI: routing requests, surfacing the right context at the right moment and drafting replies. The expert stays in command; the AI does the heavy lifting.

Requirements

5+ years building scalable software systems
Full-stack experience (backend and frontend)
Legally eligible to work in France, Belgium, Spain or Canada (Toronto only)
High potential and curiosity

Nice To Haves

Familiarity with React, Python/Flask, PostgreSQL stack
Keen learner

Responsibilities

Build smart products offering delightful and scalable Customer Service.
Develop the cockpit for AI-human handoff in customer service.
Create tooling for human experts to steer, correct, and supercharge AI.
Implement features for routing requests, surfacing context, and drafting replies.
Contribute to the infrastructure, interfaces, and applications for members, health professionals, and internal use.
Participate in product decisions and build them.
Deploy code daily.
Own the features you build.