Fullstack Software Engineer (x/f/m) - Care Expert Copilot

Alan • Toronto, ON

3d • Hybrid

About The Position

Alan exists to end the wait in healthcare by building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. This role is within the "Support Area", in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members. We have developed a team of AI agents that brings immediate and personalized answers to about 50% of member's questions. When it is not enough, we seamlessly transfer the question to our care experts team. We build the cockpit for that handoff and the tooling for the humans who take over. It lets a care expert steer, correct, and supercharge the AI: routing requests, surfacing the right context at the right moment and drafting replies. The expert stays in command; the AI does the heavy lifting.

Requirements

• 5+ years building scalable software systems
• Full-stack experience (backend and frontend)
• You love turning complex problems into elegant solutions
• You care about the "why" behind what you build, not just the "how"
• Humble and still willing to grow (no matter your seniority)
• Healthcare technology excites you
• You understand that insurance isn't just about money - it's about access to care
• High potential and curiosity
• Legally eligible to work in France, Belgium, Spain or Canada (Toronto only)

Nice To Haves

• Familiarity with React, Python/Flask, PostgreSQL stack
• Keen learner

Responsibilities

• Build smart products offering delightful and scalable Customer Service.
• Develop the control surface that lets human experts drive the AI.
• Build the tooling for humans who take over when AI is not enough.
• Route requests, surface the right context at the right moment, and draft replies.
• Influence product direction.
• Mentor other engineers.
• Lead technical initiatives that shape the future of healthcare access.

Benefits

• Stimulating environment
• Perks ensuring they are happy, efficient and spend only high-quality time with co-workers
• Innovative working method
• Strong culture
• Remote work flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed