(PIA) Full-Time Cross-Utilized Agent

United Ground Express•Bartonville, IL

10d•Onsite

About The Position

This is a full-time position where the agent will be responsible for various tasks related to passenger service and aircraft preparation at the airport. The role involves direct interaction with passengers, handling check-in, ticketing, and resolving issues. Additionally, the agent will be involved in preparing the aircraft for its next flight, which includes tasks like baggage handling, cleaning, and ensuring compliance with regulations. The position requires comfort with technology, physical stamina, and the ability to work in diverse conditions.

Requirements

Must be at least 18 years old
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process which may include but not be limited to: drug screen, hearing and vision check
Comfortable working with computers, mobile devices, and new technologies
Must be able to use radio electronic devices to communicate with co-workers or flight crew
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
Authorized to work in the United States without sponsorship
Must possess and maintain a valid US state driver's license (Suspended, expired, revoked, or denied licenses are not valid.)
Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances applicable to position qualifications

Nice To Haves

Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
Maintaining composure while managing customer challenges
Reading and interpreting checked baggage tags, and cargo labels
May require lifting over 100 items for a single aircraft

Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience
Using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
Ensuring passenger information is processed accurately, and flights are sent out on time
Listening to passengers and resolving their issues in accordance with company policies and procedures as a result of flight interruptions
Working in the Baggage Service Office to track the location of baggage and handle passenger questions
Prepping and securing the aircraft for the next flight
Using radio electronic devices to communicate with co-workers or flight crew
Ensuring compliance with United and Federal Aviation Administration (FAA) regulations and policies
Lifting baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
Pushing/pulling loaded and empty carts during loading/unloading operations
Ascending/descending jet-way stairs while carrying baggage
Bending/stooping and crawling to move and stack/unstack cargo in aircraft
Driving ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
Cleaning of the interior of the aircraft, cleaning and servicing aircraft lavatories
Working outdoors in all temperatures and weather conditions
Successfully passing and maintaining Ground Security Coordinator certification
Managing the daily operation to ensure all assigned tasks are complete efficiently and thoroughly
Providing direction, instruction, and coaching to employees as needed
Working closely with station leadership to ensure employee assignments are followed and completed correctly
Effectively communicating with agents
Ensuring any injuries, incidents, accidents and/or customer service issues are properly and immediately reported
Maintaining professional working relationships with fellow employees, supervisors, managers, other airline employees, and airport authorities
Ensuring the operation functions in a safe, caring, dependable and efficient manner
Other duties as assigned