Airline Cross-Utilized Agent

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Colorado Springs, CO

21h•Onsite

About The Position

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required. The ideal candidate must be people-oriented, highly motivated with a positive and friendly attitude. This role involves processing customer tickets, checking baggage, monitoring carry-on baggage, assigning seats, and providing information on flight details. It also includes handling denied boarding situations, ensuring compliance with FAA and airline regulations, assisting customers with special needs, and performing ramp duties such as loading/unloading baggage, marshaling planes, and pushing back aircraft. The role requires working in extreme outdoor conditions and the ability to lift up to 70 lbs continuously. Excellent communication skills, the ability to work efficiently under time constraints, and availability for varied hours including nights, weekends, and holidays are essential. Candidates must be 18 years or older, pass a 10-year background check and drug test, and have authorization to work in the U.S.

Requirements

Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Must be able to complete required training
Excellent communication skills.
Work in extreme outdoor conditions.
Ability to push/pull/lift 70 lbs. on a continuous basis.
Able to read and write English
Ability to work efficiently under time constraints.
Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
Must be 18 years or older.
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
Able to attend required training.
Complete all required training
Only complete tasks for which you are fully trained
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail.
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be understanding and helpful on the job.
Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Be persistent in the face of obstacles
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.
Must have sufficient vision and ability to safely perform the essential functions of the position.
High School diploma or equivalent.
Possess basic computer skills

Nice To Haves

bilingual skills a plus

Responsibilities

Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Loading and uploading baggage on and off the aircraft.
Marshaling in the planes and pushing back the aircraft.
Other duties as assigned by the Station Leader.
Report any safety hazards or incidents immediately