Agent, Cross-Utilized LAN

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Lansing, MI

3d•Onsite

About The Position

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required. The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.

Requirements

Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Must be able to complete required training.
Available to work nights, weekends, and holidays
Excellent communication skills.
Work in extreme outdoor conditions.
Ability to push/pull/lift 70 lbs. on a continuous basis.
Able to read and write English
Ability to work efficiently under time constraints.
Must be 18 years or older.
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.

Nice To Haves

bilingual skills a plus.

Responsibilities

Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Loading and uploading baggage on and off the aircraft.
Marshaling in the planes and pushing back the aircraft.
Other duties as assigned by the Station Leader.