(TYS) Part-Time Cross-Utilized Agent

United Ground Express•Alcoa, TN

10d•Onsite

About The Position

United Ground Express is seeking a Part-Time Cross-Utilized Agent to join their team at TYS McGhee Tyson Airport in Tennessee. This role involves a variety of customer service and operational tasks, including assisting passengers with check-in and ticketing, resolving issues, handling baggage, and preparing aircraft for flights. The position requires comfort with technology, physical stamina, and the ability to work flexible hours, including nights, weekends, and holidays, with potential for mandatory overtime.

Requirements

Must be at least 18 years old
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
Comfortable working with computers, mobile devices, and new technologies
Must be able to use radio electronic devices to communicate with co-workers or flight crew
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
Authorized to work in the United States without sponsorship
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience
Using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
Ensuring passenger information is processed accurately and flights are sent out on time
Listening to passengers and resolving their issues in accordance with company policies and procedures as a result of flight interruptions
Working in the Baggage Service Office to track the location of baggage and handle passenger questions
Maintaining composure while managing customer challenges
Reading and interpreting checked baggage tags, and cargo labels
Prepping and securing the aircraft for the next flight
Using radio electronic devices to communicate with co-workers or flight crew
Ensuring compliance with United and Federal Aviation Administration (FAA) regulations and policies
Lifting baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
Lifting over 100 items for a single aircraft
Pushing/pulling loaded and empty carts during loading/unloading operations
Ascending/descending jet-way stairs while carrying baggage
Bending/stooping and crawling to move and stack/unstack cargo in aircraft
Driving ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
Cleaning of the interior of the aircraft, cleaning and servicing aircraft lavatories
Working outdoors in all temperatures and weather conditions