Fulfilment Center Clerk, Returns

Cozey•Mount Royal, QC

2d•Onsite

About The Position

This role is responsible for managing the returns process within a fulfillment center. Key duties include receiving, inspecting, and processing returned furniture, ensuring accuracy and adherence to quality standards. The position involves documenting return outcomes, maintaining inventory records, and collaborating with various teams to resolve issues. The clerk will also support order preparation and contribute to process improvement initiatives.

Requirements

1–2+ years of experience in a warehouse, distribution center, or logistics environment.
Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures).
Strong attention to detail and ability to follow multi-step processes consistently.
Comfort working with inspections, quality checks, and basic documentation.
High school diploma or equivalent.

Nice To Haves

Experience in quality control, returns processing, or furniture handling is a plus.
Experience in small teams or start-up environments is a plus.

Responsibilities

Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
Accurately document return outcomes and flag quality or product issues to the appropriate teams.
Assist with organizing inventory, storage optimization, and maintaining accurate stock records.
Maintain a clean, safe, and organized returns workspace at all times.
Support order preparation when needed (picking, labeling, staging).
Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
Follow SOPs and contribute suggestions for process improvements and efficiency.
Perform other related warehouse and fulfilment tasks as required.