Clerk, Returns (Guitar Tech)

The Guitar Center Company•Kansas City, MO

About The Position

The Clerk, Returns position provides administrative support for the delivery, receipt, processing, and shipping of returns merchandise.

Requirements

Must be able to speak, read, write, and comprehend English.
1 year of relevant work experience.
Knowledge and understanding of the anatomy of a guitar and outer/inner functionality.
Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
Novice proficiency with standard business applications such as the internet and email with an aptitude to learn systems used in an automated warehouse environment (PkMS, Smart Info, etc.).
Novice knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, spreadsheet creation, and other office procedures and terminology.
Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
Understands customer service principles and the importance of providing an excellent customer experience. Keeps customers in mind when designing or executing processes or procedures.
Able to identify opportunities & issues and assess, prioritize and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Focuses on ongoing learning and development.
Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self. Able to read and comprehend instructions.
Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner.
Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

Responsibilities

Performs various administrative responsibilities related to receiving and shipping returned product, including but not limited to: Bill-of-lading management, Aged transfer resolution, Return-to-store label generation.
Schedules delivery and pick-up appointments.
Requests, monitors and receives purchase orders from the Support Center.
Researches inventory issues; physically checking and creating warehouse storage locations.
Additional duties as assigned.