Fulfillment Warehouse Associate - Full Time (Eaze)

Vireo Health•Oakland, CA

10d•$19 - $21

About The Position

Eaze is a growing cannabis retailer with stores in California and Florida. The Fulfillment Warehouse Associate supports daily operations at a fulfillment warehouse for an on-demand cannabis delivery service, helping ensure consistent execution of company goals and objectives. The role involves picking and packing orders according to company procedures, checking that items meet quality standards before shipment, and maintaining a clean, organized work area. Associates use management systems to track inventory and order fulfillment and work with teammates to optimize workflow and meet daily delivery and sales goals. Responsibilities and capabilities expand with tenure. At six months or more, associates organize inventory, process delivery orders, and distribute driver equipment. At 12 months or more, they are expected to be fully trained in inventory management, system adjustments, product receiving, cash handling, and delivery operations and systems, and to be able to train new associates. At 24–36 months or more, responsibilities may include Manager on Duty tasks such as opening and closing, identifying and escalating corrective actions and performance issues to a Manager, monitoring and responding to communication channels and support tickets, and ensuring health, safety, and regulatory guidelines are followed. The position requires open availability for a business operating seven days a week, year-round, including evenings and weekends as needed. The work is performed in an indoor, climate-controlled warehouse and includes frequent movement, standing, walking, kneeling, balancing, climbing ladders, and handling products.

Requirements

Must be at least 21 years old to work in a dispensary under state law.
Reliable, punctual, dependable, and trustworthy.
Able to work in a fast-paced environment.
Maintains a positive attitude and contributes to a positive work environment.
Attention to detail and clear written and verbal communication.
Open availability to work evenings and weekends as needed; the business operates seven days a week, 365 days a year.
Able to move products with appropriate equipment to and from the backroom.
Able to place and arrange products on shelves and racks daily.
Able to climb and descend ladders while carrying products daily.
Able to lift up to 30 pounds regularly and up to 50 pounds infrequently.
Able to be on feet for at least eight hours per shift and continuously move around the warehouse.
Able to stand, walk, kneel, or balance for periods of time daily.
Able to read instructions, reports, and computer/register screens and enter information into a computer daily.
Customer service experience in restaurant, hospitality, or retail.
At 12 months or more, job experience in delivery, fulfillment, retail, customer service, or hospitality; prior Eaze experience is considered.
At 24–36 months or more, two or more years of experience managing a team and proficiency in Microsoft and Google Suite.

Nice To Haves

Sales experience in a retail store environment is preferred but not required.
Prior Eaze experience is considered for roles with 12 or more months of tenure.
Prior Eaze experience is considered for roles with 24–36 or more months of tenure.

Responsibilities

Pick and pack orders according to company procedures and ensure items meet quality standards before shipment.
Maintain a clean and organized work area for safety and efficiency.
Use management systems to track inventory levels and order fulfillment.
Work with team members to optimize workflow and meet daily delivery and sales goals.
Organize inventory and process delivery orders.
Organize and distribute driver equipment.
As tenure increases, manage inventory processes, including system adjustments and receiving product.
Follow cash handling procedures and delivery operations and systems.
Train new associates when qualified.
Perform Manager on Duty responsibilities, including opening and closing procedures, as applicable with tenure.
Identify and escalate corrective actions and performance issues to a Manager.
Monitor and respond to communication channels and support tickets.
Ensure health, safety, and regulatory guidelines are followed.