Fulfillment Specialist- On Call

Our Daily Bread Ministries•Grand Rapids, MI

About The Position

The Fulfillment Specialist picks, packs, and ships orders using warehouse systems while ensuring accuracy, quality, and on-time delivery. The role requires attention to detail, adherence to shipping and postal requirements, and the ability to meet performance standards in a fast-paced environment. The position is on call and has a one-year longevity requirement. The role also calls for a mature Christian faith and commitment to global Bible engagement, discipleship, the ministry’s statement of faith, mission, and values, as well as ongoing spiritual growth. The specialist communicates shipment-related details with supervisors, management, and internal ODB teams, and follows quality protocols that affect the postage budget.

Requirements

  • High school diploma or equivalent (GED).
  • Experience with computers for routine tasks such as data entry, generating labels, and communication.
  • Ability to learn and apply shipping rules and regulations.
  • Mature Christian faith with a passion for global Bible engagement and discipleship.
  • Commitment to the ministry’s statement of faith and alignment with its mission and values.
  • A life consistent with biblical principles, including commitment to Bible engagement and continued spiritual growth and development.

Nice To Haves

  • Previous experience using a Warehouse Management System (WMS).
  • Familiarity with shipping processes and carriers such as USPS, UPS, and FedEx.

Responsibilities

  • Accurately pick, pack, and ship orders using the WMS, scanning tools, and packaging equipment.
  • Conduct quality checks to ensure order accuracy, completeness, and timely fulfillment.
  • Package shipments according to carrier requirements, using appropriate materials and methods.
  • Use shipping software to process orders, select shipping methods, and generate labels.
  • Apply postal regulations when preparing outgoing mail and parcels.
  • Adapt to changing shipping procedures and operational processes.
  • Consistently meet or exceed established performance standards (KPIs).
  • Communicate technical details to supervisors and management to support scheduling and coordination.
  • Correspond with internal ODB teams via email regarding shipment requests.
  • Ensure adherence to quality protocols because they directly affect the postage budget.
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