Fulfillment Specialist

Miller CAT Corporation•Dallas, TX

About The Position

At Miller CAT, we don’t just manufacture parts — we protect what matters. Our Cat Shield™ anti-theft systems safeguard consumers from costly losses, while our precision-engineered catalytic converters help keep our environment clean and healthy. Headquartered in Dallas, we’re an ISO-certified, fast-growing company built on innovation, integrity, and purpose. Our customers include OEMs, distributors, repair shops, and thousands of vehicle owners nationwide. We’re looking for a responsible, highly organized Fulfillment Specialist to ensure customer orders are fulfilled on time, meet quality standards, and align with customer-specific requirements. The ideal candidate will play a key role in delivering an exceptional customer experience while maintaining operational efficiency and inventory accuracy.

Requirements

Experience in ecommerce or retail operations and shipping platforms (Shipstation preferred)
Proven track record of successful project management and process improvement
Demonstrated ability to work effectively with cross-functional teams
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Highly organized and detail oriented
Ability to manage multiple priorities in a fast paced environment
Ability to comfortably lift 50 pounds

Nice To Haves

Forklift certification preferred

Responsibilities

Maintain a high level of accuracy, customer service, and quality in all areas of order fulfillment while working in a fast-paced environment
Oversees order entry, administration, and shipping processes with accuracy and efficiency
Uses order tracking and CRM systems to process orders and maintain customer information
Responds to requests from internal and external customers to expedite orders, correct errors, or investigate problems with transportation providers.
Effectively communicate with other departments to resolve issues and ensure customer satisfaction
Instructs employees which components are needed to fulfill customer orders and monitors inventory level
Monitor workflows and make recommendations for process improvements
Enforce safety standards and adhere to company guidelines
Maintain a clean and organized work area
Perform quality control checks on products prior to shipping
Prepare orders for shipment according to carrier specifications
Process returns and exchanges in a timely and efficient manner
Manage the Amazon Seller Central account, including maintaining product listings on Amazon and ensuring sufficient levels of inventory for FBA
Support operations by placing parts in inventory
Analyze shipping trends and identify cost savings opportunities