Fulfillment Specialist

Masco Corporation • Indianapolis, IN

1d • Hybrid

About The Position

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your Role at Delta Faucet Do you thrive in a fast‑paced, dynamic environment and enjoy taking ownership of complex fulfillment challenges? Are you motivated by driving meaningful improvements in service performance for key customers through project leadership, data‑driven insights, and strong cross‑functional collaboration? If so, this is an exciting opportunity to join Delta Faucet as a Fulfillment Specialist. In this role, you will partner closely with Logistics, Customer Service, and Supply Chain teams to own fulfillment service performance, lead continuous improvement initiatives, and deliver reliable, high‑quality outcomes across Delta’s Fulfillment network.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, Industrial Engineering, or related field required
• 3-5 years of progressive experience in Fulfillment, fulfillment, logistics, or supply chain operations
• Demonstrated experience supporting customer-facing service initiatives or cross-functional operational projects
• Proven ability to lead complex initiatives and influence outcomes across multiple teams
• Strong service-oriented mindset with deep understanding of order fulfillment and Fulfillment operations
• Advanced problem-solving and root cause analysis skills
• Ability to communicate effectively with both operational teams and customer-facing stakeholders
• Strong collaboration, facilitation, and influence skills
• Comfort translating customer needs into operational processes and capabilities
• Ability to manage ambiguity and balance competing service and operational priorities

Nice To Haves

• Experience working directly with strategic or national customers in a service or operations capacity
• Experience with Fulfillment systems (WMS, TMS, order management)
• Exposure to retail, wholesale, or omnichannel fulfillment models
• Experience supporting process design, capability launches, or network changes
• Lean, Six Sigma, or continuous improvement certification preferred

Responsibilities

• Own Fulfillment service performance across assigned customers, channels, or programs
• Serve as a primary logistics and Fulfillment contact for key strategic customers on service-related topics
• Translate customer service requirements into operational capabilities, processes, and execution models
• Lead root cause analysis and corrective action efforts for recurring service failures or performance gaps
• Partner directly with strategic customers on initiatives related to service performance, fulfillment capabilities, and network alignment
• Support onboarding of new customers, programs, or fulfillment models, ensuring operational readiness and scalability
• Participate in customer meetings, service reviews, and project discussions as subject-matter representative for Fulfillment
• Proactively identify service enhancement opportunities that strengthen customer partnerships and satisfaction
• Coordinate with Fulfillment Operations, Transportation, Planning, Customer Service, and Commercial teams to align service execution
• Lead cross-functional efforts to resolve complex order fulfillment, capacity, or service issues
• Provide guidance and direction during service escalations, balancing customer impact with operational constraints
• Influence outcomes through collaboration rather than direct authority
• Lead service-focused continuous improvement initiatives with measurable performance and customer benefits
• Define, document, and standardize Fulfillment service processes and best practices
• Identify gaps in systems, data, or workflows that limit service performance and recommend enhancements
• Support development of Fulfillment capabilities that enable future growth, channel expansion, or customer requirements
• Monitor and analyze key service performance indicators such as OTIF, order fulfillment accuracy, cycle time, and responsiveness
• Develop insights and recommendations to improve service consistency and reduce failure-related costs
• Support leadership reporting by translating operational data into clear service narratives and action plans
• Partner with Finance and Operations to understand service-driven cost impacts and trade-offs

Benefits

• Comprehensive benefit plans
• Retirement, savings, tuition reimbursement, and employee incentive programs
• Resources for mental, physical, and financial wellbeing
• LinkedIn Learning access
• Internal opportunities to work on projects cross-company
• Four employee-led and self-directed Business Resource Groups
• Paid volunteer day annually
• Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level