Fulfillment Specialist

GOAT Group•Fontana, CA

3d•Onsite

About The Position

The Fulfillment Specialist I is an expert in all aspects of the fulfillment function within the Operations department. As a Fulfillment Specialist I, you will exemplify best practices and uphold the highest standards of quality and safety. In this role, you will assist with receiving consignment from VIP sellers and help authenticate and quality control orders, train fellow fulfillment associates in receiving and packing processes, prepare orders for shipment, including unboxing, labeling, and packing, manage process flow, generate scan forms, and oversee courier drop-offs and pickups, troubleshoot order issues to ensure timely resolutions, maintain a clean work area to protect merchandise and prevent injuries, learn sneaker model characteristics and understand GOAT standards for shoe conditions, ensure transaction details (SKU, size, condition, packaging) are accurate, restore shoes to their original factory presentation and maintain inventory accuracy, and work in a dynamic warehouse environment with heavy equipment. You will also remain flexible to perform other duties as required and assigned.

Requirements

1+ years of experience in a warehouse setting
Highly organized with strong attention to detail
Capable of operating carts, dollies, and other equipment to move merchandise
Quick learner and self-starter who can work independently and manage increasing responsibilities
Ability to stand for long periods (up to 8 hours)
Ability to lift and move boxes (up to 35 pounds)
Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands

Responsibilities

Assist with receiving consignment from VIP sellers and help authenticate and quality control orders
Train fellow fulfillment associates in receiving and packing processes
Prepare orders for shipment, including unboxing, labeling, and packing
Manage process flow, generate scan forms, and oversee courier drop-offs and pickups
Troubleshoot order issues to ensure timely resolutions
Maintain a clean work area to protect merchandise and prevent injuries
Learn sneaker model characteristics and understand GOAT standards for shoe conditions
Ensure transaction details (SKU, size, condition, packaging) are accurate
Restore shoes to their original factory presentation and maintain inventory accuracy
Work in a dynamic warehouse environment with heavy equipment
Remain flexible to perform other duties as required and assigned