Fulfillment Specialist

Saltbox•Dallas, TX

23d•$17 - $18•Onsite

About The Position

Saltbox is seeking Full-Time Fulfillment Specialists for its Dallas Locations (Farmers Branch and Carrollton). This role, internally known as a Member Specialist, focuses on delivering logistics and customer service to small to medium-sized e-commerce businesses. The position involves a mix of physical activity, community upkeep, and partnering with members on projects. While fulfillment and fulfillment-adjacent activities are key, it's not a typical warehouse job but an opportunity to impact small business owners' success. Training will be provided for motivated individuals.

Requirements

Attention to detail - associates must be able to find and extract merchandise from storage areas and shelves and follow member-specific tasks.
Physical strength and stamina, as associates may be required to move objects or goods from one place to another and operate necessary machinery efficiently.
Ability to lift up to 50 pounds with reasonable accommodation.
Tech savvy and willing to learn new technology.
Excellent verbal and written communication skills to effectively interact with team members and location managers.
Personable, approachable, and strong ability to collaborate with peers.

Nice To Haves

Experience with shipping, receiving, and inventory a plus.
Retail and warehouse experience a plus.
Member-facing responsibilities are nice-to-have. Strong candidates with fulfillment and operations experience are encouraged to apply even without a customer service background, these skills can be developed on the job.

Responsibilities

Receive, unload, and place incoming inventory items appropriately.
Monitor delivery dock and welcome delivery trucks.
Process, package, and ship orders accurately and efficiently.
Track and document shipment arrival and departure times.
Execute pick, pack, and ship workflows on behalf of members across multiple sales channels.
Maintain accurate inventory counts and assist members with stock organization and replenishment.
Support 3PL fulfillment operations including receiving, put-away, order processing, and returns handling.
Ensure orders are fulfilled in accordance with member-specific SLAs and packaging requirements.
Ensure that the building is fully operational and things are running efficiently in the warehouse, kitchen, and office space.
Perform routine walkthroughs and upkeep of shared spaces to maintain a clean, safe, and organized environment.
Operate warehouse equipment and machinery as needed.
Assist with onboarding new members into the space, including storage setup and inventory orientation.
Identify and escalate any facility or workflow issues to location managers proactively.
Engage with Saltbox Members, help problem solve, and provide them with logistical support.
Partner with members on day-to-day tasks that vary by industry and season as part of our Elastic Workforce (eForce).
Support members with fulfillment platform setup and order management tasks.
Identify fulfillment bottlenecks and proactively communicate solutions to members and location managers.