Fulfillment Specialist

SaltboxDallas, TX
$17 - $18Onsite

About The Position

Saltbox is seeking Full-Time Fulfillment Specialists for its Dallas Locations (Farmers Branch and Carrollton). This role, internally known as a Member Specialist, focuses on delivering logistics and customer service to small to medium-sized e-commerce businesses. The position involves a mix of physical activity, community upkeep, and partnering with members on projects. While fulfillment and fulfillment-adjacent activities are key, it's not a typical warehouse job but an opportunity to impact small business owners' success. Training will be provided for motivated individuals.

Requirements

  • Attention to detail - associates must be able to find and extract merchandise from storage areas and shelves and follow member-specific tasks.
  • Physical strength and stamina, as associates may be required to move objects or goods from one place to another and operate necessary machinery efficiently.
  • Ability to lift up to 50 pounds with reasonable accommodation.
  • Tech savvy and willing to learn new technology.
  • Excellent verbal and written communication skills to effectively interact with team members and location managers.
  • Personable, approachable, and strong ability to collaborate with peers.

Nice To Haves

  • Experience with shipping, receiving, and inventory a plus.
  • Retail and warehouse experience a plus.
  • Member-facing responsibilities are nice-to-have. Strong candidates with fulfillment and operations experience are encouraged to apply even without a customer service background, these skills can be developed on the job.

Responsibilities

  • Receive, unload, and place incoming inventory items appropriately.
  • Monitor delivery dock and welcome delivery trucks.
  • Process, package, and ship orders accurately and efficiently.
  • Track and document shipment arrival and departure times.
  • Execute pick, pack, and ship workflows on behalf of members across multiple sales channels.
  • Maintain accurate inventory counts and assist members with stock organization and replenishment.
  • Support 3PL fulfillment operations including receiving, put-away, order processing, and returns handling.
  • Ensure orders are fulfilled in accordance with member-specific SLAs and packaging requirements.
  • Ensure that the building is fully operational and things are running efficiently in the warehouse, kitchen, and office space.
  • Perform routine walkthroughs and upkeep of shared spaces to maintain a clean, safe, and organized environment.
  • Operate warehouse equipment and machinery as needed.
  • Assist with onboarding new members into the space, including storage setup and inventory orientation.
  • Identify and escalate any facility or workflow issues to location managers proactively.
  • Engage with Saltbox Members, help problem solve, and provide them with logistical support.
  • Partner with members on day-to-day tasks that vary by industry and season as part of our Elastic Workforce (eForce).
  • Support members with fulfillment platform setup and order management tasks.
  • Identify fulfillment bottlenecks and proactively communicate solutions to members and location managers.

Benefits

  • Health benefits for individual
  • Dental and vision covered 100%
  • Medical covered 100% for two different plans (Aetna), or a tiny premium for PPO
  • 401K Plan Options
  • Company paid long and short term disability and life insurance
  • Vacation time, sick time, and paid holidays
  • Paid parental leave
  • Job training opportunities, learning and professional development budgets
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