Fulfillment Specialist

Clearlink Technologies, LLC • Salt Lake City, UT

9h • Hybrid

About The Position

We are seeking a highly organized and proactive Order Fulfillment Specialist to join our team and take charge of maintaining relationships with our customer pipeline while driving revenue growth. The ideal candidate will possess strong communication skills, exceptional attention to detail, and a proven track record in project management and customer relationship management.

Requirements

• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Proficiency in using CRM software and project management tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and ability to think creatively to find solutions.

Nice To Haves

• Experience in sales or customer relationship management is a plus.

Responsibilities

• Conduct post-fulfillment surveys and communication to ensure customer satisfaction.
• Implement and maintain a structured communication plan, including 30-60-90 day and ongoing communication with sold customers.
• Offer products and services during monthly check-ins, responsible for generating new Monthly Recurring Revenue (MRR).
• Manage contract renewals as customer contracts expire, ensuring retention and customer satisfaction.
• Increase fulfillment rates by managing orders from inception to completion/installation.
• Efficiently enter orders into the back-office system, ensuring accuracy and timeliness.
• Set milestones and proactively reach out to suppliers for updates to ensure timely delivery and installation.
• Utilize SMS/email systems to send reminders to customers regarding milestone updates.
• Proactively resolve cancellations by addressing customer concerns and finding solutions to retain their business.
• Refer customers back to the sales team to pivot to a new solution when necessary.

Benefits

• We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
• We provide 2 weeks of paid parental leave during the first year and up to 9 weeks after one year of employment.
• Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
• Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
• Join us in fostering connections, celebrating diversity, and providing a supportive community for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed