Fulfillment Specialist

Avalon Document Services • Syracuse, NY

7h • $16 - $18 • Onsite

About The Position

The Fulfillment Specialist reports to the Fulfillment Director and/or Team Leader during his/her shift. He/She will be responsible for processing a significant volume of medical (ROI) requests in a timely and efficient manner. Will use Avalon equipment and the client’s proprietary software for most all operations. Specific duties and tasks may change from time to time based on the Company's requirements.

Requirements

• Strong time management, communication, and attention to detail.
• Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.
• Proficiency in Microsoft Office applications.
• Basic math and computer knowledge.
• Minimum of a high school diploma.
• No experience required.

Nice To Haves

• Ability to read and understand medical records, forms, authorizations, etc., that are relevant.
• Ability to work independently with little or no supervision at completion of initial training.
• Experience in the ROI field or healthcare systems preferred.
• HIPAA Certification preferred but not required.

Responsibilities

• Process, print, and package documents of all sizes in a timely and efficient manner.
• Verifying that correct medical records are matched to supporting documents.
• Learn and use all software and equipment necessary for printing and mailing completion.
• Attend to copier needs as needed so machines continue to run efficiently.
• Attend and understand all initial and ongoing training provided.
• Follow and enforce all SOPs as well as review and understand reference material relevant to Protected Health Information and HIPAA regulations as provided.
• Meet or exceed defined productivity metrics.
• Carefully monitor and complete the process to make sure that all printing and mailing transactions are successfully fulfilled and that updates are made properly within the provided software.
• Communicate with the distribution center and 3rd party customer service representatives to provide excellent customer service and contribute to a completely HIPAA-compliant release of information process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED