Fulfillment Services Project Manager

Spreetail•Tacoma, WA

12d•$80,000 - $115,000•Onsite

About The Position

Spreetail is seeking a Fulfillment Services Project Manager to launch and shape a brand-new role within our rapidly growing Platform Services organization. Based onsite at one of our six U.S. fulfillment centers, you'll serve as the on-the-ground champion for our brand partners—solving operational challenges in real time, improving inventory accuracy, and identifying process improvements that strengthen both warehouse performance and the customer experience. This is a rare opportunity to build a function from the ground up, partnering closely with Fulfillment Center Operations while influencing how Platform Services scales across our network. If you're energized by ownership, thrive in fast-paced warehouse environments, and want to make a measurable impact from day one, this role offers the opportunity to help define the future of fulfillment at Spreetail.

Requirements

Experience working on the floor in a fulfillment center, distribution center, or 3PL environment with a strong understanding of warehouse operations and workflows.
Comfortable using WMS scanners to perform inventory adjustments, location corrections, and other warehouse transactions, with Power Industrial Equipment certification (or the ability to obtain certification within the first 30 days).
Able to prioritize work from a daily queue, make informed decisions without direct supervision, and take ownership of issues through resolution.
Naturally identifies operational issues before they become larger problems and communicates findings, corrective actions, and recommendations clearly to both warehouse and non-warehouse audiences.
Experience with inventory control, ICQA or cycle count processes, inbound receiving and discrepancy management, brand-facing operational documentation, and AI-assisted tools (such as Claude) to improve documentation and communication.

Responsibilities

Take immediate action to resolve inventory, storage, and order exceptions within your scope using your scanner and system access—without waiting for another team to prioritize the work.
Look beyond one-time fixes by documenting recurring trends, systemic process gaps, and repeat exceptions, then partner with your manager and the PS FC Operations Coordinator to drive long-term operational improvements.
Improve order accuracy, inventory integrity, and product quality by proactively preventing errors before they impact Platform Services brands or their customers.
Collaborate closely with FC Operations, ICQA, Receiving, and Platform Services teams, serving as a resource that helps the building operate more effectively while advocating for PS brand priorities.
Balance immediate problem solving with proactive inspections, investigations, and documentation that reduce repeat issues and elevate fulfillment performance over time.