Fulfillment Quality Assurance Specialist

Spee-Dee Delivery Service•St Cloud, MN

1d•Onsite

About The Position

The Fulfillment Quality Assurance ensures order accuracy and product quality by conducting routine and random inspections of picked, packed, and shipped items within the warehouse or distribution center. This role is critical to maintaining customer satisfaction and operational efficiency.

Requirements

At least 21 years of age
High school diploma or equivalent required
1+ year warehouse, inventory control, or shipping/receiving experience preferred
Basic computer skills and familiarity with inventory software or scanning devices
Strong attention to detail, organization, and accuracy
Good communication and problem-solving skills
Ability to work independently and collaboratively within a team
Ability to work with inventory systems and order systems
Ability to adhere to safety practices
Proficient with Microsoft Office and Warehouse Management System
Must be able to walk, lift and inspect pallets/orders
Ability to lift up to 50-75 pounds repetitively and up to 100 pounds occasionally
Ability to bend, lift, twist, carry and slide freight in the warehouse
Ability to spend a minimum of 8 hours on your feet
Periods of sitting at a desk and working on a computer
Must be able to work with all types of freight which include but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals
Must be able to pass a criminal background check.

Responsibilities

Perform spot checks on outbound customer orders to verify contents, quantities, labeling, packaging, quality and accuracy before shipment.
Review all inbound materials to ensure proper receipt of materials, correct quantities, accurate storage placement, and acceptable product condition.
Audit inventory by matching physical counts to system records, research any variances, identify contributing factors, and document all results for process improvement.
Audit invoices, packing slips, and shipping documentation for accuracy and completeness prior to billing or shipment.
Communicate identified errors to fulfillment staff and provide guidance, corrective actions, and follow-up to prevent future issues.
Maintain records of all inspections, audits, and discrepancies; report metrics (error rates, corrective actions) to fulfillment/warehouse management.
Maintain compliance with safety guidelines while partnering with leadership to design and refine new safety procedures.
Assist with full-cycle inventory counts, cycle counts, and pallet audits as needed.
Perform other duties as assigned.