Quality Assurance Specialist
About The Position
You know when an estimate doesn’t look quite right. Maybe the documentation doesn’t support the scope. A carrier requirement was missed. Something is going to get kicked back. Or there’s simply a better way to write it. You catch it because you understand restoration—not just the software. Paul Davis Restoration is looking for a Quality Assurance Specialist to review estimates and claim files across our Mitigation, Contents, and Reconstruction teams. You’ll help catch issues before they become delays, rework, or scorecard problems—and help our Estimators understand how to get it right the first time.
Requirements
- Experience in restoration, construction estimating, property claims, or a related field
- Strong knowledge of restoration estimating and documentation
- Experience with Xactimate/XactAnalysis or similar estimating and claims platforms
- Familiarity with water, fire, contents, mold, and/or reconstruction
- Strong attention to detail and problem-solving skills
- Confidence communicating feedback and working with multiple teams
Nice To Haves
- Experience with carrier/TPA programs, Symbility, MICA, QA Assist, or AskAIME is a plus
Responsibilities
- Review estimates and claim documentation for accuracy, completeness, and consistency
- Identify missing documentation, estimating discrepancies, and potential compliance issues
- Review Mitigation, Contents, and Reconstruction files using Xactimate/XactAnalysis and other industry platforms
- Learn and apply carrier guidelines, TPA requirements, SLAs, and scorecard expectations
- Ensure files meet program-specific estimating and documentation standards
- Help resolve questions or discrepancies with carriers, TPAs, and internal teams
- Work directly with Estimators when corrections or additional documentation are needed
- Explain the why behind carrier requirements and estimating expectations
- Provide constructive feedback and serve as a technical resource for the team
- Identify recurring estimating or documentation issues
- Recognize training opportunities and process gaps
- Help improve file quality, turnaround times, and overall performance
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
