Fulfillment Manager

Tersus Solutions•Englewood, CO

13d•$60,000 - $80,000•Onsite

About The Position

This role is responsible for daily throughput at the Denver facility, encompassing stocking, cycle counting, picking/packing, and outbound shipping. The Fulfillment Manager will lead a team of up to 20 individuals across shifts, working through frontline leads, and will be actively involved on the floor to identify and address operational constraints. The position focuses on single-SKU fulfillment, where inventory is known and cataloged, moving through standard processes from putaway to outbound shipping with a focus on accuracy and timeliness. The role requires end-to-end responsibility for intake, sort, grading, disposition routing, WIP movement, QC, and outbound processes, ensuring all units are traceable, brand-owned, and leave accurately and on time. It also involves managing the team through hiring, onboarding, coaching, and development, setting clear expectations, and building a strong bench. Process design, including building and iterating SOPs, leading root-cause analysis for errors and delays, and implementing lasting fixes, is a key aspect. Labor planning to match inbound forecasts, including seasonal surges, and managing brand program performance with adherence to specific protocols and quality standards are also critical. The role is accountable for cost per unit, driving savings without compromising quality or turn time, and maintaining inventory integrity through chain of custody, cycle counts, and reconciliation. Ensuring safety and compliance on the floor is paramount.

Requirements

4+ years in warehouse, distribution, or production operations.
3+ years leading hourly teams through supervisors.
Demonstrated results improving throughput, accuracy, or cost per unit in a high-volume physical operation, with numbers to support.
Experience with variable or non-standard inbound: reverse logistics, returns processing, refurbishment, repair, recycling, or made-to-order production.
Working fluency in WMS platforms and inventory systems, including participating in an implementation or major upgrade.
Comfortable building an SOP where none exists and ensuring floor adherence.
Steady in ambiguity, and able to move without waiting for perfect information.
Willing to work varying shifts as volume requires.
Able to be on your feet on the floor.

Nice To Haves

Apparel, textile, footwear, or soft goods operations background.
Garment inspection, grading, or repair experience.
Lean, Six Sigma, or Kaizen training.
Multi-shift operations experience.
Conversational Spanish.

Responsibilities

Throughput and flow: End-to-end responsibility for intake, sort, grading, disposition routing, WIP movement, QC, and outbound.
The team: Hire, onboard, coach, and develop leads and associates. Set clear expectations, hold the line on them, and build a bench.
Process design: Build and iterate the SOPs that govern how goods move, and make sure they hold across shifts. Lead root-cause work on errors and delays, and implement fixes that stay fixed.
Labor planning: Build staffing models that match inbound forecasts, including surge periods.
Brand program performance: Accountable for hitting brand partner protocols, quality bar, and reporting cadence, and flagging risks early.
Cost: Track cost per unit, understand drivers, and find savings.
Inventory integrity: Chain of custody on brand-owned goods, in partnership with planning. Cycle counts, reconciliation, and no unexplained variances.
Safety and compliance: Ensure a safe working environment and clear expectations for associates.