Fulfillment Operations Manager

Noom•Princeton, NY

23h•Hybrid

About The Position

Noom is looking for a Fulfillment Operations Manager to manage the pharmacy and supply chain logistics for Noom's medication and product fulfillment. This role involves managing vendor relationships with pharmacy and 3PL partners, overseeing inventory and procurement, and ensuring reliable and cost-effective delivery of products. The manager will also act as a liaison between patients, Care Coordinators, and pharmacy partners to resolve order issues and improve supporting systems. This is a hands-on role requiring both strategic planning and daily execution.

Requirements

Bachelor’s degree in a related field, or equivalent relevant experience
4+ years of experience in mature supply chain, procurement, fulfillment, or pharmacy/healthcare operations—ideally in CPG, DTC health, telemedicine, or fast-scaling eCommerce
Proven ability to analyze large datasets and identify trends
Comfortable with technology and digital healthcare platforms, with proficiency in pharmacy, supply chain, or inventory management systems
Working knowledge of medical terminology and a thorough understanding of HIPAA
Strong self-starter mindset with excellent written and verbal communication skills, and the ability to effectively engage medical professionals, pharmacy representatives, and patients
Ability to work independently in a fast-paced environment and manage multiple priorities effectively

Nice To Haves

Experience with regulated products (e.g., supplements or pharmaceuticals), including work with vendors, compounding pharmacies, or other healthcare operations handling them.

Responsibilities

Manage fulfillment performance across pharmacy and 3PL partners, ensuring SLA adherence and resolving issues quickly
Oversee the medication order ticketing system, resolving shipment delays, lost or damaged packages, address updates, and replacement orders
Serve as a liaison between patients, Care Coordinators, and pharmacy representatives, ensuring seamless communication and support across departments
Maintain accurate, SKU-level inventory visibility across locations and support end-of-month reconciliation
Forecast demand, manage replenishment cycles, and coordinate inventory transfers to meet order volume
Analyze large datasets to identify trends and improve inventory and fulfillment strategy
Support new launches by collaborating with Engineering, Product, and Clinical Ops to ensure operational readiness
Manage Help Desk tickets via a ticketing system, following up with Care Coordinators to ensure timely resolution
Help evaluate and implement tools such as an Inventory Management System (IMS) or ERP-lite solution
Collaborate cross-functionally to improve operational efficiency as Noom Med continues to grow and diversify its offerings

Benefits

401(k) with company match
Paid holidays
Generous time off
Summer Fridays
Company-wide Summer Break week
Top-tier medical plans for you and your family, including a premium-free plan option
Dental insurance
Vision insurance
Life insurance
Paid parental leave
Stock awards
Performance-based bonus
Exclusive access to Noom's products