Fulfillment Operations Manager
About The Position
Noom is seeking a Fulfillment Operations Manager to oversee the pharmacy and supply chain logistics critical for Noom's medication and product fulfillment. This role involves managing relationships with pharmacy and 3PL partners, overseeing inventory and procurement, and ensuring the reliable and cost-effective delivery of products such as GLP-1 kits, diagnostic tools, and supplements. The manager will also act as a key liaison between patients, Care Coordinators, and pharmacy partners to resolve order issues and improve supporting systems. This is a hands-on position requiring both strategic planning and daily execution.
Requirements
- Bachelor’s degree in a related field, or equivalent relevant experience
- 4+ years of experience in mature supply chain, procurement, fulfillment, or pharmacy/healthcare operations—ideally in CPG, DTC health, telemedicine, or fast-scaling eCommerce
- Proven ability to analyze large datasets and identify trends
- Comfortable with technology and digital healthcare platforms, with proficiency in pharmacy, supply chain, or inventory management systems
- Working knowledge of medical terminology and a thorough understanding of HIPAA
- Strong self-starter mindset with excellent written and verbal communication skills, and the ability to effectively engage medical professionals, pharmacy representatives, and patients
- Ability to work independently in a fast-paced environment and manage multiple priorities effectively
Nice To Haves
- Experience with regulated products (e.g., supplements or pharmaceuticals), including work with vendors, compounding pharmacies, or other healthcare operations handling them.
Responsibilities
- Manage fulfillment performance across pharmacy and 3PL partners, ensuring SLA adherence and resolving issues quickly
- Oversee the medication order ticketing system, resolving shipment delays, lost or damaged packages, address updates, and replacement orders
- Serve as a liaison between patients, Care Coordinators, and pharmacy representatives, ensuring seamless communication and support across departments
- Maintain accurate, SKU-level inventory visibility across locations and support end-of-month reconciliation
- Forecast demand, manage replenishment cycles, and coordinate inventory transfers to meet order volume
- Analyze large datasets to identify trends and improve inventory and fulfillment strategy
- Support new launches by collaborating with Engineering, Product, and Clinical Ops to ensure operational readiness
- Manage Help Desk tickets via a ticketing system, following up with Care Coordinators to ensure timely resolution
- Help evaluate and implement tools such as an Inventory Management System (IMS) or ERP-lite solution
- Collaborate cross-functionally to improve operational efficiency as Noom Med continues to grow and diversify its offerings
Benefits
- 401(k) with company match
- Paid holidays
- Generous time off
- Summer Fridays
- Company-wide Summer Break week
- Top-tier medical plans for you and your family, including a premium-free plan option
- Dental insurance
- Vision insurance
- Life insurance
- Paid parental leave
- Stock awards
- Performance-based bonus
- Exclusive access to Noom's products
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
