Retail Fulfillment Manager

Everyday Dose Inc.

7d•$90,000 - $120,000•Remote

About The Position

Everyday Dose is seeking a Retail Fulfillment Manager to oversee the end-to-end execution of their retail order fulfillment operations. This is a hands-on, individual contributor role reporting to the Director of Fulfillment. The manager will be the primary day-to-day contact for the retail 3PL relationship, ensuring all retail purchase orders are fulfilled accurately and on time. Key responsibilities include managing purchase order execution, dock appointments, retailer compliance, chargebacks, inventory accuracy, and 3PL performance. The role also involves building processes, reporting, and accountability measures to enhance the predictability and scalability of the fulfillment operation as the company's retail presence expands. This position is fully remote, with a hybrid option for candidates in Austin, TX.

Requirements

5–7 years of experience in retail fulfillment, supply chain, or 3PL/warehouse operations management, ideally within CPG.
Demonstrated experience directly managing a 3PL relationship, including SLA enforcement, performance scorecards, escalations, and corrective action plans.
Hands-on experience with major retailer compliance and routing-guide requirements, such as Walmart, Target, or Costco.
Working knowledge of EDI and ASN processes.
Experience auditing freight and 3PL invoices and resolving billing discrepancies.
Strong understanding of inventory management principles, including safety stock, reorder points, cycle counting, and inventory turns.
Advanced Excel or Google Sheets skills and experience working within WMS, ERP, or inventory management systems.
Strong analytical and problem-solving skills with the ability to identify root causes and turn data into clear next steps.
Excellent written and verbal communication skills and confidence holding external partners accountable.
Highly organized and comfortable managing multiple orders, partners, deadlines, and retailer requirements at once.
Comfortable operating in a fast-moving environment where priorities can shift quickly as the retail business grows.

Nice To Haves

Bachelor’s degree in Supply Chain Management, Business, Logistics, or a related field.
APICS/CPIM, CSCP, or Lean Six Sigma certification.
Experience scaling retail fulfillment operations within a high-growth CPG or DTC-to-retail brand.
Familiarity with GS1 labeling standards and UCC-128 case labels.
Experience managing retailer chargeback resolution processes.
Experience with SOS Inventory, NetSuite, or similar inventory/ERP systems.

Responsibilities

Own the full lifecycle of retail purchase orders from receipt through ship confirmation, ensuring orders are filled completely and on time.
Proactively identify inventory shortages, carton or case-pack mismatches, labeling issues, and other risks, and drive resolution before ship dates are impacted.
Serve as the primary day-to-day contact for the retail 3PL, conduct regular performance reviews, maintain scorecards, and hold partners accountable for accuracy, processing times, damages, and mis-ships.
Diagnose root causes of fulfillment breakdowns and drive corrective action plans when partners fall below expectations.
Monitor retailer and distributor requirements, maintain compliance reporting, and ensure issues are addressed before they negatively impact retailer scorecards.
Investigate retailer deductions, dispute invalid charges, maintain a log, and file claims with the 3PL when fulfillment errors result in chargebacks.
Review and confirm outbound appointments within retailer routing-guide requirements and coordinate with carriers, brokers, retailers, and the 3PL to resolve conflicts, delays, and capacity constraints.
Lead operational item setup for new retail accounts, including item data, GTIN and case configuration, retailer portal submissions, samples, and onboarding checklists.
Manage vendor compliance requirements including item specifications, pallet configurations, UCC-128 labeling, ASN compliance, and applicable regulatory workflows.
Audit 3PL and freight invoices against contracted rates and accessorial charges, identify discrepancies, and partner with Finance and Logistics to resolve them.
Monitor retail SKU inventory and maintain appropriate safety stock to prevent stockouts without creating unnecessary overstock.
Support cycle counts and reconcile discrepancies between the 3PL’s WMS and Everyday Dose’s system of record.
Identify slow-moving and aging inventory and partner with Procurement and Retail/Ops on disposition plans.
Maintain live PO tracking and KPI dashboards and provide Operations and Retail leadership with clear visibility into performance, risks, and recommended next steps.
Identify and implement process improvements that reduce cost per order, improve fulfillment cycle time, and make the retail operation more scalable.