Fulfillment Generalist

Capitol Services•Austin, TX

7d•Hybrid

About The Position

Capitol Services is seeking a Fulfillment Generalist to join their team in Austin, TX. This role involves coordinating and fulfilling orders related to enterprise compliance across numerous jurisdictions. The position is full-time, Monday through Friday. Capitol Services was founded in 1978 and is a leading provider of services to legal and financial professionals nationwide. They emphasize friendly, high-value, and superior service in a collaborative atmosphere that encourages a balanced work-life experience. Capitol Services has been recognized as one of the "Best Places to Work" by the Austin American-Statesman.

Requirements

Strong organizational and time management skills: Ability to multi-task and prioritize projects / assignments.
Strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
Excellent verbal and written communication skills.
Communicate in both a professional and friendly manner with coworkers, correspondents, and others.
Adaptable: Eager to use new tools and learn new processes and technologies.
Can adapt to changing priorities while working in a fast-paced and high-stress environment.
Strong problem-solving skills to address any challenges that may arise.
Coachable: Ability to retain and implement instruction and training.
Open to learn and navigate our current processes and systems.
Not afraid to ask questions.
Positive attitude: Demonstrate a positive attitude.
Courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
Team player: Able to work in both a team and independent setting.
Foster support and dependability towards peers while also getting individual tasks done within specific time constraints.
Reliable: Able to work during regular business hours in our Austin location.
Punctual individual and able to follow an assigned work schedule, which may be hybrid or require an in-person office presence depending on business needs.
Able to maintain client confidentiality at all times.
Comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
Able to remain in a stationary position 75% of the time.

Responsibilities

Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
Flexibly move between departments depending on busy season, volume, and business need, to include the Corporate, ARMS, Lien Research, and Registered Agent departments
Provide internal customer service that is courteous, warm, and knowledgeable, exercising emotional intelligence while under pressure
Operate office equipment, such as phones, computers, scales, mailing sorters, photocopiers and scanners
Utilize Capitol Services� proprietary systems to process work
Efficiently and accurately navigate public record websites and government databases for the purpose of filing and retrieving publicly recorded documents
In coordination with colleagues and correspondents, prepare, review, and submit filings to various regulatory agencies, or perform research, paying close attention to statutory and jurisdictional rules and regulations
Accurately enter and maintain information in Capitol Services� proprietary systems according to internal guidelines, protocols, and procedures
Maintain organization to ensure accurate results

Benefits

$20.00 hourly rate
Discretionary bonus awarded annually, depending on company and individual-level performance, typically 4 weeks of pay
3 medical plans to choose from, including a 100% employer-paid option for the employee
100% employer-paid dental and vision benefits for the employee
401(k) with scheduled employer contribution
Employer-paid employee assistance program, as well as life and long-term disability insurance
Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
4 weeks of paid time off annually, which begins accruing upon hire
10 paid holidays
Onsite fitness center access
Office team events and learning development opportunities