Fulfillment Coordinator

Mattel•East Aurora, NY

About The Position

The Customer Service Team functions as an integral part of the Mattel Global Supply Chain by ensuring orders are managed with speed and accuracy from receipt to shipment. This role serves as the primary contact for National or Priority Accounts and Sales Managers in all telephone and written communications. The Fulfillment Coordinator will process account purchase orders from receipt to shipment to ensure accurate, timely, and economical shipments. They will establish and maintain system code files and customer profiles, and ensure proper dating terms and promotional programs are maintained on all purchase orders. This role also involves performing the on-line stock commitment process, researching and resolving domestic order and shipment problems, and monitoring ad order activity to ensure timely delivery of product for advertisements. Additionally, the Fulfillment Coordinator will coordinate and monitor the shipment of allocated items, provide accurate item, order, and shipment information to customers, salesforce, and management, and work closely with Distribution Centers to ensure timely shipment of purchase orders. Some overtime is required.

Requirements

Associate’s degree in business or related field.
1+ years’ experience in customer support role.
Accountability to take personal ownership for delivering and exceeding your commitments.
Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers.
Knowledge of order processing.
Exceptional interpersonal and communication skills.
Ability to achieve results through communications within a worldwide network of markets and sources.
Excellent analytical skills.
Must be able to predict/diagnose problems and identify solutions.
Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
Demonstrated ability to effectively manage multiple projects in a dynamic environment.
Computer proficiency in Microsoft Office applications – Word, Excel, and Teams.
Mature judgment and strong organizational skills.
Basic understanding of EDI technology as it relates to the transmission of purchase orders and invoices.
Thorough understanding of Fisher Price credit requirements, dating terms and promotional programs.
Exemplary attendance and job performance.
Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Responsibilities

Serve as primary contact for National or Priority Accounts and Sales Managers in all telephone and written communications.
Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
Enter and maintain accurate pricing and toy specifications.
Establish and maintain system code files and customer profiles.
Maintain proper dating terms and promotional programs on all purchase orders.
Perform the on-line stock commitment process.
Research and resolve domestic and order and shipment problems.
Monitor ad order activity for all accounts to ensure timely delivery of product for advertisement.
Coordinate and monitor the shipment of allocated items.
Provide accurate item, order and shipment information to customers, salesforce and management for use in planning, scheduling, and forecasting.
Maximize order fill rates to assigned accounts.
Initiate changes or cancellations of orders to avoid shipping problems.
Work closely with Distribution Centers to ensure timely shipment of purchase orders.