Fulfillment Coordinator

Formlabs • Somerville, MA

3d

About The Position

Formlabs is building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Their 3D printing technology powers innovation at more than 50,000 industry leaders worldwide. The Fulfillment Coordinator is a high-impact opportunity to be the final link in their global chain, ensuring the promise made to customers is kept. This role involves resolving order sync errors and coordinating with regional carriers to ensure printers reach the customer without friction. The ideal candidate is a proactive "figure-it-out" person who thrives in a fast-paced environment and wants to make a tangible impact on customer satisfaction.

Requirements

• Bachelor’s degree in Supply Chain or a related field; equivalent operational experience will also be considered.
• Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, and shipping).
• Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
• Strong communication skills, with the ability to provide clear, concise updates to both internal teams and external 3PL partners.
• A proactive, "figure-it-out" attitude with a commitment to high-quality execution and customer satisfaction.

Nice To Haves

• Basic proficiency in Excel for data entry and simple report generation.
• Experience using Shopify, NetSuite, or common Warehouse Management Systems (WMS).
• Familiarity with regional carrier networks and basic domestic shipping regulations.
• Experience in a fulfillment, warehouse, or logistics coordination role, ideally within a high-growth e-commerce environment.

Responsibilities

• Lead the daily monitoring of regional order flows, ensuring that all customer orders sync correctly between Shopify, NetSuite, and our 3PL warehouse management systems.
• Oversee the resolution of order exceptions, such as address validation errors, inventory stockouts, or SKU mismatches, to prevent shipping delays and customer friction.
• Direct the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time.
• Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
• Collaborate with Customer Success teams to provide real-time updates on high-priority orders, transit delays, or regional delivery disruptions.
• Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance, ensuring all domestic and international labels meet carrier requirements.
• Analyze daily fulfillment reports to identify "aging" orders that have exceeded our processing SLAs, escalating bottlenecks to the Senior Coordinator or Regional Head.
• Support the execution of regional returns and "Reverse Logistics," ensuring that returned products are processed, inspected, and restocked or disposed of according to company policy.
• Act as the primary point of contact for resolving sync errors, ensuring that 'stuck' orders are identified and cleared within 24 hours.

Benefits

• Equal opportunity employer
• Value diversity at our company
• Do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level