Fulfillment Coordinator

Hub Group•Romeoville, IL

15h•Onsite

About The Position

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

Requirements

High School Education/GED and/or equivalent experience.
Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.
Skills in planning, organizing, and juggling multiple priorities are required.
Ability to develop and maintain effective relationships.
Ability to follow procedures and work instructions. Attention to detail is helpful.
Ability to communicate effectively and with professionalism (both verbal and in writing).
Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.
Ability to perform calculations involving adding, counting, subtracting, division and multiplication.

Nice To Haves

prior experience within inventory, wave planning or customer service helpful.
Attention to detail is helpful.

Responsibilities

Process (wave, print / organize paperwork and labels) customer orders.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.
Research aging orders, provide update to Operations Team.
Complete productivity tracker (where applicable).
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying computer-generated invoices.
Maintain damage records and back-order logs.
Handle returned merchandise in an efficient manner and assure proper credit is given to customers.
Oversee all paperwork associated with orders and maintain the corresponding files.
Prepare reports concerning customer service activities.
Maintain current and accurate procedure book, which details the processing requirements for each account.
Answer phone calls and operate various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Coordinate special and or last-minute shipping requests.
Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
Complete billing per required company process.
Track and Trace orders as required.
Duties, responsibilities, and activities may be assigned or changed from time to time.