Fulfillment Coordinator - 1st Shift

Hub Group•Romeoville, IL

7d•Onsite

About The Position

This role is responsible for processing customer orders, managing inventory, and ensuring efficient fulfillment operations. The Fulfillment Coordinator will handle various administrative tasks related to orders, customer service, and inventory accuracy. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively.

Requirements

High School Education/GED and/or equivalent experience.
Experience working in a warehouse or similar environment.
Prior experience within inventory, wave planning, or customer service is helpful.
Skills in planning, organizing, and juggling multiple priorities are required.
Ability to develop and maintain effective relationships.
Ability to follow procedures and work instructions.
Attention to detail is helpful.
Ability to communicate effectively and with professionalism (both verbal and in writing).
Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.
Ability to perform calculations involving adding, counting, subtracting, division, and multiplication.

Nice To Haves

Prior experience within inventory, wave planning or customer service helpful.
Attention to detail is helpful.

Responsibilities

Process customer orders, including wave, printing paperwork, and organizing labels.
Run stock reports to check product availability.
Generate paperwork and necessary information for customer work orders, checking for special requests.
Post inventory records and research aging orders, providing updates to the Operations Team.
Complete productivity trackers.
Follow up with other departments to ensure service standards are met.
Assure proper invoicing of accounts by verifying computer-generated invoices.
Maintain damage records and back-order logs.
Handle returned merchandise and ensure proper credit is given to customers.
Oversee all paperwork associated with orders and maintain corresponding files.
Prepare reports concerning customer service activities.
Maintain a current and accurate procedure book detailing processing requirements for each account.
Answer phone calls and operate office machinery and computers.
Greet customers and visitors.
Coordinate special and/or last-minute shipping requests.
Maintain inventory accuracy.
Perform inventory audits, record results, and measure trends.
Complete billing per required company process.
Track and trace orders as required.