Fulfillment Coordinator - 1st Shift
About The Position
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
Requirements
- High School Education/GED and/or equivalent experience.
- Experience working in a warehouse or similar environment.
- Prior experience within inventory, wave planning or customer service is helpful.
- Skills in planning, organizing, and juggling multiple priorities are required.
- Ability to develop and maintain effective relationships.
- Ability to follow procedures and work instructions.
- Attention to detail is helpful.
- Ability to communicate effectively and with professionalism (both verbal and in writing).
- Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.
- Ability to perform calculations involving adding, counting, subtracting, division and multiplication.
Nice To Haves
- Prior experience within inventory, wave planning or customer service helpful.
- Attention to detail is helpful.
Responsibilities
- Process customer orders (wave, print/organize paperwork and labels).
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.
- Research aging orders and provide updates to the Operations Team.
- Complete productivity trackers where applicable.
- Follow up with other departments to ensure service standards are met.
- Assure proper invoicing of accounts by verifying computer-generated invoices.
- Maintain damage records and back-order logs.
- Handle returned merchandise efficiently and assure proper credit is given to customers.
- Oversee all paperwork associated with orders and maintain corresponding files.
- Prepare reports concerning customer service activities.
- Maintain a current and accurate procedure book detailing processing requirements for each account.
- Answer phone calls and operate various types of office machinery and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Coordinate special and/or last-minute shipping requests.
- Maintain inventory accuracy, perform inventory audits, record results, and measure trends.
- Complete billing per required company process.
- Track and trace orders as required.
- Duties, responsibilities, and activities may be assigned or changed from time to time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
