Full Time - Fulfillment Associate - Day
About The Position
The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time while keeping staging areas clean, organized, and safe. The role provides customer service by selecting high-quality items, validating orders, answering questions, and connecting customers with the right associates when needed. The associate operates powered equipment—including a counterbalance forklift, order picker, and narrow aisle reach truck—and follows safety requirements. The role also supports inventory accuracy using the Orders App and maintaining SIMS compliance, partners with leadership to resolve short picks, and completes administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management. Safety or theft concerns must be reported promptly. Other duties may be assigned to support business needs.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Certification for counterbalance forklift, order picker, and narrow aisle reach truck is required; certifications must be obtained if not already held.
Nice To Haves
- High school diploma or GED.
- Six months of retail experience.
- Six months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
- Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time.
- Keep staging areas clean, organized, and safe.
- Provide excellent service by choosing high-quality items, validating orders, answering questions, and connecting customers with appropriate associates.
- Operate powered equipment and maintain required certification while following safety requirements.
- Support inventory accuracy using the Orders App and maintaining SIMS compliance.
- Partner with leadership to resolve short picks.
- Complete audits, order follow-ups, locker management, and other administrative, maintenance, and readiness tasks.
- Promptly report safety or theft concerns.
- Complete daily responsibilities with a customer-first mindset and strong communication and teamwork.
- Perform other duties as assigned to support business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
