Fulfillment Associate, Compliance Services

Wolters Kluwer•Wilmington, DE

12h•Onsite

About The Position

Wolters Kluwer's CT Corporation, established in 1892, prioritizes customer satisfaction and accountability in delivering results. The company fosters a culture of developing diverse talent and promoting from within. As a Fulfillment Associate in the Compliance Services division, you will be responsible for managing the receipt and examination of legal notices and filings in accordance with corporate statutes, laws, and regulations for U.S. states and globally. You will collaborate with service teams to support clients and are expected to be positive, accountable, and committed to self-development. This role reports to the Manager, Fulfillment and is based in the Wilmington, DE office, with a work schedule of Monday to Friday, 12:00 PM to 9:00 PM.

Requirements

High School diploma or equivalent.
1+ year customer service experience.
Good typing skills (30 wpm).
Experience with Microsoft Office, CRM and databases.
Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
When needed, working overtime is required.
Experience working with a variety of computer software and spreadsheets.
Must be able to work a 12:00 PM-9:00 PM schedule.

Nice To Haves

Some college education.
Experience in office administration, legal services or banking.
Knowledge of Business Entity creation and UCC Lien searches is preferred.

Responsibilities

Fulfill orders for customers by processing documents for the purpose of business entity creation (Corporation, LLC, etc.).
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.