Fulfillment Associate, Compliance Services

Wolters Kluwer•Wilmington, DE

15h•Onsite

About The Position

Wolters Kluwer's CT Corporation has been in business since 1892, putting customers at the center of everything and holding themselves accountable for delivering the right results. They maintain a company culture that grows diverse talent and emphasizes developing and promoting people from within. As a Fulfillment Associate, you will manage the receipt and examination of legal notices and filings according to corporate statutes, laws, and regulations for each U.S. state and globally. You will work in unison with service teams to assist clients. They are looking for individuals who are positive, accountable, and committed to self-development. In this role, you will report to the Manager, Fulfillment and work from their local office in Wilmington, DE. The work schedule is Monday-Friday, 3:00 PM-12:00 AM.

Requirements

High School diploma or equivalent.
1+ year customer service experience.
Good typing skills (30 wpm).
Experience with Microsoft Office, CRM and databases.
Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
Must be able to work a 3:00 PM-12:00 AM schedule.

Nice To Haves

Some college.
Experience in office administration, legal services or banking.
Knowledge of Business Entity creation and UCC Lien searches is preferred.
Experience working with a variety of computer software and spreadsheets.

Responsibilities

Fulfill orders for customers by processing documents for the purpose of business entity creation (Corporation, LLC, etc.).
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.